Patient Experience Concierge & Front Desk Ambassador

Subang Jaya Medical Centre; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A healthcare facility in Subang Jaya is seeking a patient liaison to assist individuals in the lobby, ensuring their comfort and guiding them to the appropriate specialists. The candidate should ideally be a Registered Nurse or hold a diploma in Healthcare services, possess strong customer service and communication skills, and preferably be multilingual to communicate effectively with Mandarin-speaking clients. This position plays a crucial role in creating a positive first impression for patients.

Qualifications

• Registered Nurse or Diploma in Healthcare services preferred.
• Minimum 1-3 years working experience in hospitality industry.
• Excellent customer service and communication skills.
• Computer literate.

Responsibilities

• Assist patients in the lobby and ensure their comfort.
• Be the first contact for many patients, making a good first impression.
• Screen patients and guide them to the correct specialists.
• Provide focused, personalized attention to patients and families.
• Work closely with the Reception/IPC/OPD for appointment distribution.

Skills

Customer service skills

Communication skills

Multilingual (Malay/English/Mandarin)

Compassionate care

Education

Registered Nurse or Diploma in Healthcare services

Job description

A healthcare facility in Subang Jaya is seeking a patient liaison to assist individuals in the lobby, ensuring their comfort and guiding them to the appropriate specialists. The candidate should ideally be a Registered Nurse or hold a diploma in Healthcare services, possess strong customer service and communication skills, and preferably be multilingual to communicate effectively with Mandarin-speaking clients. This position plays a crucial role in creating a positive first impression for patients.