Patient Care Programs Specialist

Zuellig Pharma; Shah Alam; On-site; MYR 39,000 - 67,000; Full time

Benefits offered by this job

Flexible work-life balance

Total Rewards program

Growth opportunities

Inclusive environment

Job summary

Zuellig Pharma in Malaysia seeks a Program Consultant to join the Patient Care team. You will provide motivational and health-related information and support to patients enrolled in our programs, aiming to optimize engagement and service levels.

Responsibilities include health coaching, scheduling outbound calls, handling inquiries, ensuring data entry into the Patient Care Management System, contributing to reports, and supporting colleagues to maintain daily operations.

Qualifications

• Related healthcare/customer service industrial attachment/working experience preferred.
• Nursing or related medical / science or community nursing / support background preferred.
• Good computer skills including MS Office.

Responsibilities

• Provide health coaching on disease/treatment information and follow up with patients to ensure timely submission of program documents.
• Make scheduled outbound calls and handle inbound inquiries related to FAQs.
• Ensure programs meet service levels and maintain confidentiality of patient data.
• Enter interactions into the Patient Care Management System and follow SOPs.
• Prepare periodic or ad hoc program reports and share information with team members.
• Back up team members to ensure coverage of daily operations.

Skills

MS Office

Customer service

Healthcare knowledge

Education

Nursing or related medical / science background

Job description

Zuellig Pharma in Malaysia seeks a Program Consultant to join the Patient Care team. You will provide motivational and health-related information and support to patients enrolled in our programs, aiming to optimize engagement and service levels.

Responsibilities include health coaching, scheduling outbound calls, handling inquiries, ensuring data entry into the Patient Care Management System, contributing to reports, and supporting colleagues to maintain daily operations.