Patient Ambassador cum Customer Service Assistant

Hospital Seri Botani; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A healthcare facility in Malaysia seeks a Customer Service Assistant. The role involves ensuring patient comfort, handling complaints, and facilitating admissions and discharges. Candidates should possess a diploma in a related field, exceptional communication skills, and a passion for patient care. Knowledge of Microsoft Office is also required. This is an excellent opportunity for those who enjoy working in a people-oriented environment.

Qualifications

• Proficient in spoken and written English and Bahasa Melayu.
• Pleasant personality with a passion for patient care.

Responsibilities

• Conduct daily ward visits to ensure patient comfort.
• Handle and resolve patient complaints professionally.
• Identify potential patient issues and resolve them effectively.
• Facilitate admission and discharge processes for patients.
• Prepare and submit monthly reports on patient satisfaction.

Skills

Excellent communication skills

Interpersonal skills

Analytical skills

Multilingual ability

Computer literacy (Microsoft Word, Excel, PowerPoint)

Education

Diploma in Psychology or Mass Communication

Job description

Qualifications

• Diploma in Psychology, Mass Communication, or any related field
• Excellent communication, interpersonal, and analytical skills
• Proficient in both spoken and written English and Bahasa Melayu (multilingual ability is an advantage)
• Pleasant, people-oriented personality with a strong passion for patient care and service excellence
• Computer literate with good knowledge of Microsoft Word, Excel, and PowerPoint

Responsibilities

• Conduct daily ward visits to ensure patients’ comfort, satisfaction, and well-being.
• Handle and resolve patients’ or visitors’ complaints promptly and professionally, ensuring non-recurrence of similar issues.
• Identify potential or impending patient issues and take proactive measures to resolve them effectively.
• Facilitate smooth admission and discharge processes for all patients, including VIPs, corporate clients, and special visitors.
• Work closely with ward staff to ensure timely and efficient discharge processes for inpatients.
• Provide a warm welcome upon admission and ensure a pleasant farewell upon discharge to enhance patient experience.
• Respond promptly to patient and visitor requests and direct them to the appropriate departments or personnel.
• Collect and compile feedback from patients and visitors to support continuous service improvement.
• Prepare and submit monthly reports on patient satisfaction and service feedback to the Head of Department or management.
• Ensure adequate manpower coverage and handle any operational issues involving switchboard, concierge, or porter services.
• Collaborate with department heads and management to improve customer service standards and hospital experience.
• Participate actively in departmental and hospital-wide quality improvement activities, programs, or initiatives.
• Perform other related duties or assignments as directed by the superior or management from time to time.

Application

The application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a customer service assistant?
• Which of the following languages are you fluent in?
• Which of the following Microsoft Office products are you experienced with?
• Do you have customer service experience?