Patient Access Hospital Executive (PAHE)

The National Cancer Society Of Malaysia; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A healthcare organization in Penang is seeking a Patient Access Hospital Executive to support patient access programs. Responsibilities include guiding patients through eligibility processes, coordinating with healthcare professionals, and managing stakeholder relations. Ideal candidates will possess a background in health sciences, have excellent communication skills, and be empathetic. This role may require travel and is crucial for ensuring a smooth patient journey.

Qualifications

• Possess own transport and willing to travel interstate or out-of-state when required.
• Excellent communication and interpersonal skills with the ability to engage varied stakeholders.
• Empathetic, patient-focused, and able to solve service issues with urgency.

Responsibilities

• Assist patients in understanding PAP eligibility, requirements, and enrolment/redemption processes.
• Maintain regular communication with pharmacists, doctors, and clinical teams involved in PAP.
• Report Adverse Events (AE) and Product Quality Complaints (PQC) in compliance with program requirements.

Skills

Communication skills

Empathy

Stakeholder coordination

Analytical skills

Organizational skills

Proficiency in English

Proficiency in Mandarin

Education

Background in Health Sciences

Background in Counselling

Background in Psychology

Job description

Patient Access Hospital Executive (PAHE)

This role supports NCSM’s pillars of Care, Educate, and Support, with a primary focus on the Care pillar. The Patient Access Hospital Executive (PAHE) plays a key role in the implementation of Patient Access Programs (PAP) within hospital settings. The position involves guiding patients through the PAP process, coordinating with healthcare professionals and pharmaceutical partners, and assisting with operational logistics, monitoring, and reporting. The role requires strong communication skills, empathy, and effective stakeholder coordination.

Job Purpose

This role supports NCSM’s pillars of Care, Educate, and Support, with a primary focus on the Care pillar. The Patient Access Hospital Executive (PAHE) plays a key role in the implementation of Patient Access Programs (PAP) within hospital settings. The position involves guiding patients through the PAP process, coordinating with healthcare professionals and pharmaceutical partners, and assisting with operational logistics, monitoring, and reporting. The role requires strong communication skills, empathy, and effective stakeholder coordination.

Key Responsibilities

• Patient Liaison
  • Assist patients in understanding PAP eligibility, requirements, and enrolment/redemption processes (via face‑to‑face or phone consultations).
  • Guide patients through the means‑testing process and ensure supporting documents are collected accurately and on time.
  • Provide timely, empathetic support to ensure a smooth patient journey.
• Coordination with Healthcare Professionals
  • Maintain regular communication with pharmacists, doctors, and clinical teams involved in PAP.
  • Coordinate and follow up on treatment information to ensure timely medication delivery and correct program execution.
• Coordination with Pharmaceutical Stakeholders
  • Report Adverse Events (AE) and Product Quality Complaints (PQC) in compliance with program and regulatory requirements.
  • Assist with inventory control, buffer stock management, and medication reconciliation.
  • Participate in meetings, mandatory trainings, audits, and supervisory reviews as required.

Requirements & Preferred Background

• Possess own transport and willing to travel interstate or out‑of‑state when required.
• Background in Health Sciences, Counselling, or Psychology is preferred.
• Proficiency in English and Mandarin (Bahasa Melayu is an added advantage).
• Excellent communication and interpersonal skills with the ability to engage varied stakeholders.
• Strong analytical and organizational skills with high attention to accuracy.
• Empathetic, patient‑focused, and able to solve service issues with urgency.
• Adaptable, resourceful, and able to remain calm during emotionally sensitive or high‑pressure situations.
• Comfortable using digital platforms and software applications.