Parts Support Specialist

Emerson; Nilai; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A global automation technology leader based in Nilai, Malaysia seeks an Application Engineer to quote parts prices, ensure customer satisfaction, and analyze market demand. The ideal candidate will have a Bachelor's degree in Engineering and 3-5 years of related experience along with critical thinking and effective communication skills. This role offers competitive benefits, a hybrid working environment, and opportunities for professional development.

Benefits

Comprehensive medical and insurance coverage

Remote work policy for eligible roles

Development opportunities

Qualifications

• 3-5 years of experience in Application Engineering or related roles.
• Able to evaluate alternatives fairly and completely.
• Experience with matrix organizations.

Responsibilities

• Quote parts price and lead time based on internal process.
• Ensure timely processing of orders to guarantee customer satisfaction.
• Conduct analysis on market demand for parts orders.

Skills

Critical thinking

Effective communication

Understanding of after market sales

Education

Bachelor's Degree in Engineering or equivalent

Job description

Job Description

Responsibilities

• Quote Parts Price and Lead time based on internal process, tools, factory and supplier inputs. Provides alternatives, as and when needed, to support urgent shut down order or short lead time order.
• Ensure timely and accurate processing of orders and follow-up to guarantee customer satisfaction.
• Works with SD&S on Parts Upgrades, Retrofits and Obsolete Parts replacement solutions
• Analysis and interpretation of enquiry and quote data to increase order growth, quote hit rate, support requirement and quote process improvement. Continuous improvement of KPIs for assigned territory
• Use digital tools (IBT, FLEx, CRM, FF2/Presto, Power BI, VISTO and others) to proactively identify customers opportunities for parts and elaborate executable plan to create demand.
• Implement corrective actions from win/loss analysis to improve hit rates and market penetration, focusing on critical accounts. Direct follow-up with Regional Sales/LBP for large and key quotations.
• Ensure early visibility and deep engagement in STO’s to extend customer parts opportunities.
• Deliver commercial and technical internal / external training as required.
• Study market price and lead time for Parts orders in Asia Pacific, compare with current quotations. Determine actions to improve quote hit rate and order growth in the assigned territory.
• Conduct analysis on market demand and expectation of Parts orders. Analyze the demand pattern based on parts category (Soft Parts/Hard parts/Severe Service trims) placed by respective LBP or customers (history vs. future).

Who You Are

You stay focused and composed in stressful situations. You deliver messages in a clear, compelling, and concise manner. You gain the confidence and trust of others easily. You quickly and decisively take action in fast-changing, unpredictable situations.

For This Role, You Will Need

• Bachelors Degree or equivalent experience in Engineering or Diploma is preferred
• 3-5 years minimum experience in Application Engineering, Order Engineering, Purchasing and planning roles in the valve industry
• Understanding of after market sales & service, parts business and valve maintenance
• Critical thinking skills and ability to fairly and completely evaluate alternatives
• Ability to objectively assess business and market opportunity, both technically and financially
• Effective communication and influencing skills
• Experience working with matrix organization.

Preferred Qualifications that Set You Apart

• Proven record of working in a collaborative environment in Sales Quote team, application engineering, order management, planning & purchase roles
• Based in Nilai, Malaysia

Our Offer to You

By joining Emerson, you will be given the opportunity to make a difference through the work you do. Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office. Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Why Emerson

Our Commitment to Our People – At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems. You’ll contribute to this vital work while further developing your skills through our employee development programs.

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Emerson is a global leader in automation technology and software. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. No calls or agencies please.