Partner Technical Advisor - Intune

Microsoft; Kuala Lumpur; On-site; USD 30,000 - 50,000; Full time

Job summary

A leading tech company is seeking a qualified professional with experience in system development and technical troubleshooting. This role entails managing technical issues, improving processes, and facilitating team collaboration while requiring strong communication skills and bilingual capabilities in Mandarin or Korean.

Qualifications

• 2+ years in system development, network operations, or IT.
• Strong experience with Mobile Device Management (MDM)/Intune.
• Mandarin/Korean speaking is required.

Responsibilities

• Conduct in-depth case reviews and manage technical issues.
• Facilitate collaboration across teams for problem resolution.
• Assess skill gaps and support training initiatives.

Skills

Technical troubleshooting

Collaboration

Process improvement

Communication

Problem-solving

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Bachelor's degree in Business Administration

Bachelor's degree in Electrical Engineering

Bachelor's degree in Business Leadership

Job description

Responsibilities (Text Only)

1. Case Management (Delivery Excellence): Conducts in-depth case reviews and wellness checks to ensure case progression and resolution. Acts as an escalation point and unblocks service delivery challenges. Provides process and technical feedback to improve case handling. Leads case triage meetings to share knowledge and optimize support.
2. Managing Collaboration Activities: Facilitates cross-team collaboration to resolve complex technical issues. Manages the swarming process to bring the right resources together quickly. Coaches engineers on internal collaboration and community-building. Works with stakeholders to drive top priority issue resolution.
3. Process Improvement: Gathers and shares feedback to enhance support processes and tools. Partners with managers and SDMs to plan and implement continuous improvements. Identifies process flaws early and advocates for necessary changes. Updates knowledge bases and evangelizes process best practices.
4. Readiness Development: Assesses skill gaps and designs training plans for delivery partners and internal teams. Supports readiness initiatives including mentoring, documentation, and knowledge sharing. Collaborates with multiple stakeholders to implement readiness programs.
5. Supportability Activities: Shares knowledge in internal communities and responds to engineering queries. Engages in reactive/proactive collaboration via swarming and issue management. Helps build communities across support roles to drive operational excellence. Drives quality and efficiency improvements in partnership with delivery leaders.

Qualifications (Text Only)

Required Qualifications:

• 2+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
• Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership
• Strong working experience on Mobile Device Management (MDM)/Intune
• OR equivalent experience
• Mandarin/Korean speaking would be required

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These include, but are not limited to, passing the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.