Partner Technical Advisor

Microsoft; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading company seeks a candidate with strong technical abilities to assess and improve staff readiness and case management. The role requires collaboration with engineering teams and diverse qualifications in IT or related fields. Ideal for individuals passionate about training and technical troubleshooting.

Qualifications

• 2+ years in system development, network operations, software support, or IT.
• Ability to meet security screening requirements upon hire and every two years.
• Bachelor's degree in IT or equivalent experience.

Responsibilities

• Assess technical capabilities of support staff and develop training plans.
• Perform case reviews for process compliance.
• Mentor engineers on collaboration and standards.

Skills

Technical troubleshooting

IT consulting

Network operations

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Bachelor's degree in Electrical Engineering

Bachelor's degree in Business Administration

Job description

Responsibilities

• Team Readiness & Development: Assess the technical and professional capabilities of support staff and assist in developing training plans to address identified gaps.
• Case Management (Delivery Excellence): Perform case reviews to ensure process compliance.
• Managing Collaborative Activities: Mentor engineers on effective collaboration (cross-team and cross-technologies/lines of business) and quality case handling standards.
• Supportability Activities: Contribute to customer self-help and volume deflection initiatives.
• Process Improvement: Analyze trends (e.g., case types, volumes) and collaborate with stakeholder teams to provide product and process improvement feedback.

Qualifications

Required Qualifications:

• 2+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
• OR Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership
• OR equivalent experience

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These include, but are not limited to, the Microsoft Cloud Background Check, which must be passed upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you require assistance or a reasonable accommodation due to a disability during the application or recruiting process, please send a request via the Accommodation request form.

Benefits and perks listed below may vary depending on the nature of your employment and the country where you work.