Part Time Scheduler (Cleaning Services Company) (Fully Remote) [GG]

Prima Millennia; Shah Alam; Remote; MYR 20,000 - 100,000; Full time

Job summary

A dynamic start-up specializing in cleaning services is seeking a Scheduler to manage schedules and provide top-notch customer service. This fully remote position requires strong organizational skills and the ability to handle urgent tasks while maintaining clear communication with clients.

Qualifications

• 1 year experience in customer service.
• Fluent in English.
• Highly organized and detail-oriented.

Responsibilities

• Manage cleaner schedules and communicate with clients.
• Prepare quotes and follow up on pending requests.
• Maintain accurate records and handle ad-hoc supervisor tasks.

Skills

Organizational Skills

Client-focused Communication

Adaptability

Time Management

Job description

Requirements:

Requirements:

• 1 year experience in customer service
• Proven experience in the cleaning industry (It’s a MUST)
• Experienced in coordinating cleaners and managing bookings, handling emails and phone calls, giving cleaning estimations, communicating with clients
• Must be able to speak fluently in English
• Must be able to work night shift
• Highly organized and detailed-oriented
• Experience as cleaner is added advantage
• Strong communication skills with a client-focused approach
• Ability to handle urgent tasks efficiently and adapt to dynamic workflows
• Independent and able to work with minimal supervision
• Previous experience in the cleaning or related industry is a plus.
• Experience in managing social media content and utilise Canva for editing will be an advantage

Notes:

The client will give 1 week trial for the selected candidate, before offering the job.

Remuneration packages:
Salary: RM3,000 per month (statutory contributions are not applicable)

Working Days: Monday to Friday (5-day work week)
Working Hours: 8:00 AM to 4:00 PM (Vancouver PST) / 11:00 PM to 7:00 AM (MYT)

Scopes:

Our client is a dynamic start-up specializing in residential and commercial cleaning services. They pride themselves on offering tailored solutions, whether it's a regular cleaning, deep cleaning, or assistance with moving.

Position: Scheduler
Location: Fully Remote

Responsibilities:

• Manage and adjust cleaner schedules using Launch27 and WhatsApp
• Communicate with clients to confirm appointments, address inquiries, and provide exceptional customer service
• Answer calls via JustCall
• Prepare and send quote estimates using the L27 system
• Follow up with clients on pending quotes or revisions
• Coordinate any changes or adjustments to the schedule in real time
• Communicate job details, updates, and changes to cleaners through WhatsApp
• Liaise with clients regarding job timing, availability, and special requirements
• Maintain accurate records of schedules, client preferences, and cleaner assignments
• Any ad-hoc tasks assigned by the supervisor

Experience Required: Min 1 Years