Part Time Sales Advisor l M&S Paradigm Mall

Al-Futtaim; Kuala Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company seeks a customer-focused individual for a multi-tasking position aimed at providing excellent service and maximizing sales. This role involves assistance in customer interactions, achieving sales goals through effective product handling, and maintaining a well-organized sales environment. Candidates should possess retail experience, a positive attitude, and be prepared to work flexible hours.

Benefits

On-the-job training

Career development opportunities

Qualifications

• Fashion-savvy, preferably with retail experience.
• Able to work on rotating shifts, weekends and public holidays.
• Conversant in English.

Responsibilities

• Provide high standards of customer service as per M&S Way.
• Achieving sales through good salesmanship and provide excellent service.
• Ensure replenishment is being carried out efficiently to minimize loss of sales opportunity.

Skills

Customer Service

Salesmanship

Product Knowledge

Attention to Detail

Communication

Job description

JOB PURPOSE:

A multi-tasker that ensures: -

• Provide assistance to the customers in most friendly manners in every way.
• Maximizing sales through high standard of service, product handling and merchandise display.
• Perform and complete tasks as assigned by immediate superior.
  
  

KEY RESPONSIBILITIES:

• Customer Service
• Provide high standards of customer service as per M&S Way:
• All In For The Customer
• Make Every Penny Count
• Talk Straight
• Own It And Get It Done
• Ensure that our customers are comfortable, welcome and courteously served
• Selling
• Achieving sales through good salesmanship and provide excellent service and product information, styling methods, recommended outfit solution to the customers.
• Communicate seasonal highlights, promotion mechanic to the customers with the aim of achieving better sales.
• Product handling/display of merchandise according to the seasonal guideline/food planogram and grouping and in the most attractive manner.
• Develop product knowledge via product knowledge training; briefing and product information pass down from support team or immediate superior.
• Ensure replenishment is being carried out efficiently to minimize loss of sales opportunity.
• Give feedback to superior on customers’ comments and contribute ideas to improve sales
• Merchandise Management
• Accurate stock movement’s administration, e.g. delivery check, stock transfer.
• Count merchandise and complete administrative documents efficiently and accurately.
• Feedback to superior immediately on stock shortages
• Job Knowledge
• Operate the till (handling of cash and credit cards) with the correct procedures, achieving a high level of efficiency and accuracy
• Make use of product knowledge to suggest products and promote product benefits to customers in order to drive sale
• Cost Control
• Be alert while on duty to prevent pilferage and stock loss on the sales floor, fitting room and report any case of internal pilferage by staff/ shop lifter to management.
• Take care and be mindful in using company property assets to avoid resources wastage
• Health & Safety
• Always be safety conscious.
• Adhere to all health and safety regulations.
• Maintain a safe and hygiene environment in the premise (sales floor and Back of House)
• Practice Al Futtaim Values in daily conduct: Respect, Integrity, Collaboration and Excellence.
• Any other ad-hoc duties given by manager
  
  

QUALIFICATIONS, EXPERIENCE, SKILLS And OPPORTUNITIES

• On-the-job training and promising career development opportunities within M&S
• Fashion-savvy, preferably with retail experience
• Possess a pleasant and cheerful disposition
• Able to work on rotating shifts, weekends and public holidays
• Positive attitude with a service – oriented mindset
• Conversant in English
• Candidates with WSQ (if applicable) Retail Qualifications are encouraged to apply
  
  

JOB PURPOSE:

A multi-tasker that ensures: -

• Provide assistance to the customers in most friendly manners in every way.
• Maximizing sales through high standard of service, product handling and merchandise display.
• Perform and complete tasks as assigned by immediate superior.
  
  

KEY RESPONSIBILITIES:

• Customer Service
• Provide high standards of customer service as per M&S Way:
• All In For The Customer
• Make Every Penny Count
• Talk Straight
• Own It And Get It Done
• Ensure that our customers are comfortable, welcome and courteously served
• Selling
• Achieving sales through good salesmanship and provide excellent service and product information, styling methods, recommended outfit solution to the customers.
• Communicate seasonal highlights, promotion mechanic to the customers with the aim of achieving better sales.
• Product handling/display of merchandise according to the seasonal guideline/food planogram and grouping and in the most attractive manner.
• Develop product knowledge via product knowledge training; briefing and product information pass down from support team or immediate superior.
• Ensure replenishment is being carried out efficiently to minimize loss of sales opportunity.
• Give feedback to superior on customers’ comments and contribute ideas to improve sales
• Merchandise Management
• Accurate stock movement’s administration, e.g. delivery check, stock transfer.
• Count merchandise and complete administrative documents efficiently and accurately.
• Feedback to superior immediately on stock shortages
• Job Knowledge
• Operate the till (handling of cash and credit cards) with the correct procedures, achieving a high level of efficiency and accuracy
• Make use of product knowledge to suggest products and promote product benefits to customers in order to drive sale
• Cost Control
• Be alert while on duty to prevent pilferage and stock loss on the sales floor, fitting room and report any case of internal pilferage by staff/ shop lifter to management.
• Take care and be mindful in using company property assets to avoid resources wastage
• Health & Safety
• Always be safety conscious.
• Adhere to all health and safety regulations.
• Maintain a safe and hygiene environment in the premise (sales floor and Back of House)
• Practice Al Futtaim Values in daily conduct: Respect, Integrity, Collaboration and Excellence.
• Any other ad-hoc duties given by manager
  
  

QUALIFICATIONS, EXPERIENCE, SKILLS And OPPORTUNITIES

• On-the-job training and promising career development opportunities within M&S
• Fashion-savvy, preferably with retail experience
• Possess a pleasant and cheerful disposition
• Able to work on rotating shifts, weekends and public holidays
• Positive attitude with a service – oriented mindset
• Conversant in English
• Candidates with WSQ (if applicable) Retail Qualifications are encouraged to apply