Part Time Customer Service Administrator

SQC Management (Penang) Sdn Bhd; Johor Bahru; On-site; MYR 100,000 - 150,000; Part time

Job summary

A leading company in Malaysia is seeking a part-time Customer Service Administrator to support both new and existing clients. In this role, you will manage inquiries on-site and through various communication channels while ensuring a warm and welcoming environment. Candidates should have a minimum of 3 years of administrative experience, strong communication skills, and the ability to handle multiple tasks efficiently.

Benefits

Opportunities for promotion

Professional development

Qualifications

• Minimum of 3 years’ experience in an office or administrative support role.
• Strong verbal and written communication skills.
• Reliable team player with a strong work ethic.

Responsibilities

• Assist new and existing clients in person and via various communication channels.
• Manage class coordination and support families on-site.
• Maintain organization and efficiency in a fast-paced environment.

Skills

Communication

Customer service

Task management

Multitasking

Organization

Tools

Microsoft Office

Google Suite

Scheduling software

Job description

As our Customer Service Administrator, you’ll be the go-to for new and existing clients, in person, by phone, email, or WhatsApp. You’ll spend most of your time on the pool deck, assisting with enquiries, managing class coordination, and supporting families on-site.

Your warm, professional presence will help every family feel supported and welcome.

Required Skills/Abilities:

Strong verbal and written communication skills
Customer service-oriented, with a warm and professional approach
A dependable team player with a strong work ethic
Confident and comfortable communicating with clients across phone, email, WhatsApp, and in person
Able to coordinate efficiently between coaches and clients
Excellent at scheduling, task management, and staying organized
Skilled at multitasking and prioritizing in a fast-paced environment
Proficient with Microsoft Office, Google Suite, and comfortable learning scheduling software
Reliable and able to work independently or under pressure with accuracy and efficiency
Education & Experience

Minimum of 3 years’ experience in an office or administrative support role
Job Type: Part-time

Pay: RM20.00 per hour

Benefits:

Opportunities for promotion
Professional development
Schedule:
Weekend jobs (Saturday from 08:00AM to 01:00PM)