Part-Time Cafe Assistant

Hi Tea Malaysia Enterprise; Kuala Lumpur; On-site; MYR 20,000 - 27,000; Full time

Benefits offered by this job

Company Trip

Employee Discount on company products

Fun Entertainment Environment

Job summary

Jora Malaysia is seeking a friendly tea shop associate to prepare and serve hot and cold tea beverages while engaging customers with recommendations. You will maintain a clean work area, manage POS transactions, and restock supplies during peak hours.

The role emphasizes product knowledge of teas, team collaboration, and delivering a welcoming customer experience in a fast-paced setting.

Qualifications

• Experience in fast-paced cafe or tea shop environments.
• Excellent communication and friendly, professional customer interaction.
• Ability to take orders accurately and upsell recommendations.

Responsibilities

• Prepare and serve a wide range of hot and cold tea beverages.
• Engage with customers, take orders, and provide product recommendations.
• Maintain a clean, organized work station compliant with hygiene rules.
• Operate POS and handle cash/credit transactions accurately.
• Restock ingredients and supplies as needed.
• Collaborate with team to ensure smooth peak-hour operations.
• Assist opening/closing duties and equipment setup/cleanup.
• Develop knowledge of tea types, flavors, and brewing methods.

Skills

Customer service

Cash handling

Tea preparation

Food safety

Team collaboration

POS systems

Tools

POS systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Prepare and serve a variety of hot and cold tea beverages according to established recipes and quality standards.

Engage with customers in a friendly and professional manner, taking orders accurately and providing recommendations based on customer preferences.

Maintain a clean and organized work station, including countertops, equipment, and storage areas, adhering to all food safety and hygiene regulations.

Operate cash register and handle cash and credit card transactions accurately.

Restock inventory, including tea leaves, milk, sugar, and other supplies, as needed.

Collaborate effectively with team members to ensure smooth operations during peak hours.

Assist with opening and closing duties as assigned, which may include setting up or cleaning equipment.

Develop a strong understanding of different tea types, flavor profiles, and brewing methods to enhance customer experience and product knowledge.

Handle customer inquiries and resolve any issues or complaints promptly and courteously.

Maintain a positive attitude and contribute to a welcoming atmosphere for all customers.

Requirement

• Prepare and serve a variety of hot and cold tea beverages according to established recipes and quality standards.

• Engage with customers in a friendly and professional manner, taking orders accurately and providing recommendations based on customer preferences.

• Maintain a clean and organized work station, including countertops, equipment, and storage areas, adhering to all food safety and hygiene regulations.

• Operate cash register and handle cash and credit card transactions accurately.

• Restock inventory, including tea leaves, milk, sugar, and other supplies, as needed.

• Collaborate effectively with team members to ensure smooth operations during peak hours.

• Assist with opening and closing duties as assigned, which may include setting up or cleaning equipment.

• Develop a strong understanding of different tea types, flavor profiles, and brewing methods to enhance customer experience and product knowledge.

• Handle customer inquiries and resolve any issues or complaints promptly and courteously.

• Maintain a positive attitude and contribute to a welcoming atmosphere for all customers.

Responsibility

• Prepare and serve a wide variety of hot and cold tea beverages, including traditional teas, specialty blends, and milk teas, adhering to company recipes and quality standards.

• Engage with customers in a friendly and efficient manner, taking orders accurately, answering questions about the menu, and making recommendations based on customer preferences.

• Maintain a clean and organized work environment, including the tea bar, preparation areas, and customer seating areas, ensuring compliance with health and safety regulations.

• Operate and maintain tea-making equipment, such as brewers, blenders, and POS systems, performing routine cleaning and basic troubleshooting as needed.

• Manage inventory of tea leaves, ingredients, and supplies, notifying management of low stock levels and assisting with receiving and stocking deliveries.

• Collaborate effectively with team members to ensure smooth operations during peak hours, assist colleagues as needed, and contribute to a positive work atmosphere.

• Handle customer inquiries and resolve any issues or complaints promptly and professionally, escalating complex problems to management when necessary.

Benefits

• Company Trip
• Employee Discount on company products/services
• Fun Entertainment Environment