PARKING OPERATION / ASST. OPERATION SUPERVISOR (SA, SJ, PJ, Selayang, Rawang)

Itmax System Berhad; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading company in parking management seeks an Operation Supervisor to oversee daily operations, train staff, and ensure compliance with quality standards. The role requires strong leadership and interpersonal skills, along with operational experience. This position offers the opportunity to contribute significantly to the parking management team while developing customer service excellence.

Benefits

5.5-day work week

Professional development opportunities

Qualifications

• 2 years of experience as an individual contributor in a related area.
• Must possess strong supervisory and leadership skills.
• Proficiency in Microsoft Office and familiar with customer support tools.

Responsibilities

• Assist in daily operations of the parking management system.
• Conduct site visits and prepare operational reports.
• Train and supervise employees, address customer complaints.

Skills

Supervisory skills

Customer service skills

Problem-solving

Interpersonal skills

Communication skills

Education

Diploma or degree in relevant field

Tools

Microsoft Office Suite

Job description

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Assist the Manager / Supervisor in the daily operation of the parking management system.

Conduct regular site visits to ensure the parking lot and signboards are in proper order.

Prepare weekly/monthly reports on matters concerning parking management systems.

Promptly address and handle complaints related to parking from the public, and submit a report to authorities.

Coordinate with authorities /contractors regarding the parking management systems.

Responsible for training and supervising employees on day-to-day operations, coordinating and overseeing the scheduling and work of shift employees, and coordinating with enforcement.

Handling customer service issues, resolving customer queries, and ensuring that quality and safety standards are met at all times.

Establishing and ensuring compliance with policies, procedures, and standards related to the operation of the department, maintaining accurate operating procedures, and preparing periodic reports regarding parking lot operations and revenues.

Performing other related duties as assigned, ensuring appropriate staff appearance, issuing citations, helping with special parking projects, installing parking and signboards, and maintaining relevant records.

Performing any ad-hoc task assigned by Management or Superior.

Ensure compliance with all procedures established by the company.

Requirements:

Diploma and Degree or any relevant education background.

2 years of experience in the related area as an individual contributor is required, along with experience in supervising.

Strong supervisory and leadership skills, excellent interpersonal and customer service skills, and good verbal and written communication skills as required.

Strong problem-solving abilities and the capacity to remain calm and composed under pressure.

Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and relevant software applications. Familiar with customer support tools and systems is an advantage.

Driving / Motorcycle license.

Must be able to work 5.5 days

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? How many years' experience do you have as an Operation Supervisor? Which of the following Microsoft Office products are you experienced with? Which of the following languages are you fluent in? How much notice are you required to give your current employer? How many years' experience do you have as a Parking Officer? How many years' experience do you have as a maintenance supervisor?

What can I earn as an Operation Supervisor