Padel Court Manager (Sport Centre)

We are seeking a highly motivated and organized Court Manager to join our team at Padel Revolution, Subang Jaya. This position plays a key role in ensuring smooth day-to-day operations of the facility, including court bookings, customer engagement, inventory control, café coordination, and supporting marketing efforts. The ideal candidate is a proactive, service-oriented individual with strong multitasking abilities and a passion for both sports and hospitality.

Job Responsibilities

Court & Operations Management
- Manage daily court bookings via Reserz system
- Respond to customer inquiries via WhatsApp, phone, and email
- Ensure courts are safe, clean, and in top playing condition
- Coordinate with internal staff for cleaning, repairs, and general maintenance
- Oversee rental and sales of padel equipment (rackets, balls, etc.), including restocking and display
- Manage opening and closing procedures of the facility

Accounting & Administrative Duties
- Handle customer payments, petty cash, and supplier transactions
- Document and organize invoices for submission to the accountant
- Track and record expenses related to court operations and café supplies

Customer Relations & Community Engagement
- Build rapport with players and maintain strong customer relationships
- Address booking issues, complaints, or disputes promptly and professionally
- Foster a positive, engaging environment for all visitors

Inventory & Ordering
- Conduct regular inventory checks for:
- Court equipment (balls, racquets, accessories)
- Café supplies (food, beverages, utensils)
- Replenish stock as needed and maintain clear inventory records

Café Coordination
- Oversee basic café operations to ensure smooth customer experience
- Collaborate with café staff and suppliers for restocking
- Monitor hygiene and food safety compliance

Staff Oversight
- Schedule and coordinate part-time or support staff
- Ensure smooth shift handovers and team communication
- Liaise between departments to streamline daily operations

Technology & Software Use
- Familiarity with or willingness to learn:
- Reserz court booking platform
- POS system for café transactions
- Inventory tracking and reporting tools (Excel or apps)

Key Performance Indicators (KPIs)
- Court utilization rate
- Customer satisfaction and feedback
- Inventory accuracy and reorder efficiency
- Timeliness and accuracy of financial and operational reporting

The role of Court Manager at Padel Revolution is central to delivering an exceptional customer experience while maintaining high operational standards across all aspects of the facility. By overseeing daily functions, engaging with the community, and contributing to the growth of the brand, the Court Manager will be instrumental in shaping the atmosphere and success of the club.

We believe this opportunity offers a rewarding and dynamic work environment for individuals who are passionate about sports, service, and team collaboration. We look forward to welcoming a dedicated and driven individual to our growing team.