OUTLETS CUSTOMER SERVICE HEAD

Central Coldstorage Kuching Sdn. Bhd.; Kuching; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading retail and F&B company in Kuching is seeking an experienced individual to oversee the Private Customer Channel. You will lead the service standards, policies, and act as a liaison between customers and the team. The ideal candidate has 3-5 years of customer service or sales management experience, strong leadership skills, and a customer-oriented approach. This role offers a salary starting from RM3,000, depending on qualifications and experience.

Qualifications

• Minimum 3-5 years in customer service / sales management, preferably in retail or F&B.
• Experience in handling multi-branch or chain store customer service operations can be an advantage.
• Able to handle pressure and resolve conflicts calmly.

Responsibilities

• Setup, lead, and oversee the outlets Private Customer Channel.
• Develop, implement, and monitor service standards, policies, and procedures.
• Act as the key liaison between customers, outlet managers, and the central team for service-related matters.

Skills

Leadership skills

Interpersonal skills

Problem-solving skills

Customer-oriented

Education

Diploma/Bachelors degree in Business Administration, Marketing, Communication or equivalent

Job description

Responsibilities: To setup, lead and oversee the outlets Private Customer Channel; to develop, implement and monitor service standards, policies and procedures; to act as the key liaison between customers, outlet managers, and the central team for service related matters.

• Diploma/Bachelors degree in Business Administration, Marketing, Communication or equivalent.
• Minimum 3-5 years in customer service / sales management preferably in retail or F&B. Salary RM3K and above depending on the qualification and experience.
• Experience in handling multi-branch or chain store customer service operations is an advantage.
• Strong leadership and problem-solving skills.
• Customer-oriented with excellent interpersonal skills.
• Able to handle pressure and resolve conflicts calmly.