Outlet Supervisor - Tealive Petronas Bayan Baru Pulau Pinang

Loob Holding Sdn Bhd (Retail); Bayan Lepas; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading retail company seeks a Supervisor to manage cafe operations and ensure exceptional customer service. Responsibilities include staff scheduling, training, and overseeing daily operations and inventory. Candidates should possess at least SPM/O-Level and have supervisory experience in the food and beverage industry.

Qualifications

• At least SPM / O-Level required.
• 1 year experience as Team Lead or Crew Leader preferred.
• Experience in food and beverage customer service is a plus.

Responsibilities

• Create employee schedules for efficient operations.
• Supervise and train staff on service standards.
• Oversee daily cafe operations and inventory management.

Skills

Customer Service

Team Leadership

Inventory Management

Education

SPM / O-Level

Job description

Supervisor Job Scope:

Create employees’ schedules to ensure efficient operations

Supervise and train staff to ensure they adhere to established standards of service and professionalism

Assist in execution of the strategic planning including outlet food costs control, stock take and stock ordering

Oversee daily cafe operations, including opening and closing procedures, cash handling, and inventory management.

Explain and promote products and offerings

Ensure that all customers receive prompt, friendly, and attentive service.

Handle customer inquiries, concerns, and complaints in a courteous and professional manner.

To brew coffee or tea and to serve the drinks to customers

Ensure every drink serves to customers are made with passion and have the highest quality standards by following the right SOP.

Able to explain all Tealive products clearly to customers, and to promote/upsell the products at all times

Requirements:

Candidate must possess at least SPM / O-Level.

For Supervisor, at least 1 year of experienced as Team Lead or Crew Leader will be added advantage.

Prior experience in a food and beverage environment with customer facing responsibilities is an added advantage.

May work special events, as needed.

Must be able to work overtime as needed.

Must be able to work on Flexible time, Weekends & Public Holiday .

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