Outlet Supervisor - Restaurant

Trust Recruit; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the hospitality sector is looking for an Assistant Floor Manager in Kuala Lumpur. Your role will involve supporting the Floor Manager to enhance restaurant performance by analyzing sales and managing staff effectively. Ideal candidates should possess strong leadership abilities and at least 1-2 years of relevant experience. Join a dynamic team offering attractive benefits, including meals and performance bonuses.

Benefits

Hostel

Meal

Allowance

Bonus

Overtime

Monthly Incentive

Qualifications

• Minimum 1–2 years of experience in a supervisory role.
• Strong leadership, communication, and problem-solving skills needed.
• Ability to work independently and under pressure.

Responsibilities

• Assist Manager in analyzing sales and profitability.
• Supervise staff and manage restaurant operations.
• Engage with customers to ensure satisfaction.

Skills

Leadership

Communication

Problem Solving

Tools

POS systems

Job description

Attractive Benefits: Hostel + Meal + Allowance + Bonus + OT + Monthly Incentive

Job Descriptions:

(a)Assist Assistant Floor Manager / Floor Manager (the “Manager”) to analyse restaurant’s sales levels and profitability with the following:

•Perform daily closing and tally sales records to ensure consistency and accuracy

•Perform bank deposits after ensuring consistency and accuracy of financial transactions

•Provide daily reports to Finance (cash sales report and credit card settlement report)

•Implement core business and marketing plans

•Make suggestions to organize marketing activities such as discount themes and promotional events on and off site

•Provide any other ad-hoc reports as requested

(b)Assist the Manager to support the Head Chef / Chefs in planning and coordinating restaurant menus, keeping trend and competition information in mind

(c) Assist the Manager to manage staff

•Ensure all staff members comply to safe food handling procedures

•Evaluate adequacy of staff force and where required, interview, hire and train new staff to work in different positions at the restaurant

•Formulate work schedules on a weekly or monthly basis and outline each staff member’s work duties

• Keep a detailed record of all leave taken by staff

(d) Engage customers is positive dialogue to ensure return business: collect customer feedback - take and resolve any complaints from them

(e) Be proactive and inform your superior if any issues arise with suggestions to resolve the issue

(f) Perform restaurant opening and closing activities and organize management of repair and maintenance issues

(g) Keep track of inventory and order supplies as needed

Requirements:

• Minimum 1–2 years of experience in restaurant supervisor or floor manager role.

• Strong leadership, communication, and problem-solving skills.

• Able to work independently and handle pressure during peak hours.

• Willing to work shifts, weekends, and public holidays.

• Familiarity with POS systems

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [e-mail] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Agensi Pekerjaan Trust Recruit Sdn Bhd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.my

License No. JTKSM 1580

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Registration No. 202401044006/(1589852-P)

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? How many years' experience do you have as a Restaurant Supervisor?