Outlet Supervisor / Assistant Outlet Manager

Rainbow Distribution Sdn. Bhd.; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company seeks a vibrant and outgoing Outlet Manager for their Johor Bahru location. The role involves driving sales, managing a dedicated team, and ensuring optimal inventory management while providing excellent customer service. Ideal candidates will have minimum SPM qualifications and retail experience.

Benefits

EPF/SOCSO

Annual Leave

Medical Leave

Medical benefits

Staff Purchase

Qualifications

• Proficiency in Bahasa Malaysia and English.
• Retail working experience and team management ability.
• Ability to work during retail hours and public holidays.

Responsibilities

• Generate sales and profitability for the outlet.
• Provide leadership and motivation to the team.
• Ensure inventory management and excellent customer service.

Skills

Leadership

Customer Service

Team Management

Communication

Education

Minimum SPM

Job description

Job Responsibility

• Generate sales and profitability for the outlet
• Provide direction and leadership to a group to outlet executives, including sales promoters that may be deployed directly from the brand
• Develop and get approval to execute outlet promotions to increase sales revenue without compromising on bottom line expectations
• Conduct effective communication: one/one, team briefing/motivation, appraisal behaviour management from coaching and constructive feedback, counselling, conflict resolution, warning to contract ending etc
• Motivate, recognize, empower and challenge the team on a daily basis (both quantitative and qualitative aspects)
• Plan manpower in advance through: monthly/weekly rosters, leaves etc to ensure operational capacity is not compromised at outlets even during seasonal peak timings
• Responsible for inventory at the outlet, including ensuring no out of stock situation happens and accurate inventory stock count during daily opening/closing
• Monitor team on sales floor to ensure excellent customer service is delivered
• Follow up on inventory discrepancy and carry out investigation to resolve issues
• Submit required paperwork (e.g. OT, Commission etc) in a timely manner
• Participate, prepare and carry out stock take according to SOPs as required
• Maintain relationship mall management to gain access to mall initiated promotions and trigger to Head of Department for any collaboration opportunities for approval
  
  

Job Requirements

• Possess minimum SPM with proficiency in Bahasa Malaysia and English.
• Vibrant and outgoing candidate.
• Retail working experience and able to manage a team.
• Able to work on retail hours and public holidays.
  
  

Job Benefits

• EPF/SOCSO
• Annual Leave
• Medical Leave
• Medical benefits
• Staff Purchase