Outlet Manager (Tosca)

Hilton Worldwide, Inc.; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global hospitality company is seeking an Outlet Manager to oversee restaurant operations and ensure exceptional guest experiences. You will be responsible for managing services, training staff, and maintaining high standards in a dynamic environment at DoubleTree by Hilton Shah Alam.

Qualifications

• 2-4 years of managerial experience in a 4- or 5-star hotel.
• Proficiency with computer systems.
• Ability to work under pressure.

Responsibilities

• Maintaining high customer service standards focused on guest satisfaction.
• Managing financial performance including budgeting and forecasting.
• Recruiting, training, and developing staff.

Skills

Leadership

Communication

Team Management

Customer Service

Attention to Detail

Job description

Job Description

Job Number:

Outlet Manager (Tosca) (HOT0BQCZ)

Work Locations

DoubleTree by Hilton Shah Alam i-City, Golden Triangle Shah Alam 40000

Hilton offers numerous opportunities across its global portfolio of hotels in over 100 countries. We are committed to providing exceptional experiences to our guests and a supportive environment for our Team Members.

The Outlet Manager is responsible for the strategic management of the restaurant, ensuring adherence to Hilton policies and procedures.

What will I be doing?

As the Outlet Manager, your responsibilities include:

• Maintaining high customer service standards with a focus on guest satisfaction.
• Resolving issues proactively and communicating effectively with guests and colleagues.
• Promoting Hilton's services and facilities.
• Ensuring safety and creating a positive environment focused on delivering exceptional service.
• Gathering feedback and implementing improvements.
• Handling customer complaints professionally and following up accordingly.
• Responding promptly to customer requests and assisting during busy periods.
• Training team members on service standards and monitoring compliance.
• Planning and organizing daily operations, including staffing and resource allocation.
• Collaborating with other departments to ensure smooth operations.
• Managing financial performance, including budgeting, forecasting, and cost control.
• Recruiting, training, and developing staff to meet departmental needs.
• Ensuring health, safety, and hygiene standards are maintained.

What are we looking for?

To succeed in this role, you should have:

• 2-4 years of managerial experience in a 4- or 5-star hotel.
• Proficiency with computer systems.
• Strong leadership, communication, and team management skills.
• Guest-oriented approach with excellent service standards.
• Knowledge of F&B operations, cost control, and service techniques.
• Attention to detail and interpersonal skills.
• Ability to work under pressure and handle stressful situations.
• Fluent in English, both verbal and written.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company dedicated to creating exceptional guest experiences and fostering a supportive environment for our Team Members. We aim to fill the earth with the light and warmth of hospitality, and our Team Members are at the heart of this mission.