OUTLET MANAGER (PENANG)

KyoChon Sdn. Bhd; Bayan Lepas; On-site; MYR 67,000 - 100,000; Full time

Job summary

Kyochon Sdn. Bhd in Malaysia is seeking an Outlet Manager to oversee daily restaurant operations, staff training, and cost control. You will coordinate front- and back-of-house during shifts, ensure high standards of service, and lead a team to deliver exceptional guest experiences.

The role requires experience in casual dining, strong leadership, and excellent communication. You will contribute to sales planning and promote our brand while maintaining quality and compliance.

Qualifications

• Working experience in a casual dining restaurant.
• Experience in overseeing outlet operations, staff training, cost control, and labor planning.
• Excellent interpersonal and communication skills.
• Strong initiative and leadership skills in managing a team.
• Strong commitment to achieving results.
• At least SPM or its equivalent.

Responsibilities

• Coordinate the entire operation of the restaurant during scheduled shifts.
• Manage and train staff and provide feedback.
• Respond to customer complaints and maintain service standards.
• Ensure all employees adhere to uniform standards.
• Meet and greet customers and organise table reservations.
• Advise customers on menu and drink choices.
• Recruit, train and motivate staff.
• Organise and supervise shifts of kitchen, waiting and cleaning staff.
• Maintain high standards of quality control, hygiene, and health & safety.
• Check stock levels and order supplies.

Skills

Outlet management

Staff training

Cost control

Labor planning

Interpersonal skills

Leadership

Results orientation

Customer service experience

Education

SPM or equivalent

Job description

Assist in analysing and planning restaurant sales levels and profitability.

Preparing reports at the end of the shift/week, including staff control, food

control and sales.

Co-ordinating with the Headquarters on promotional events and other

marketing related events.

Front and Back of House:

Coordinating the entire operation of the restaurant during scheduled shifts.

Managing and train staff and providing them with feedback.

Responding to customer complaints.

Ensuring that all employees adhere to the company's uniform standards.

Meeting and greeting customers and organising table reservations.

Advising customers on menu and drink choice.

Recruiting, training and motivating staff.

Organising and supervising the shifts of kitchen, waiting and cleaning staff.

Maintaining high standards of quality control, hygiene, and health and safety.

Checking stock levels and ordering supplies.

Preparing cash drawers and providing petty cash as required.

Helping in any area of the restaurant when circumstances dictate.

What We Are Looking For

Working experience in a casual dining restaurant.

Experience in overseeing outlet operations, staff training, cost control, and labor planning.

Excellent interpersonal and communication skills.

Strong initiative and leadership skills in managing a team.

Strong commitment to achieving results.

At least SPM or its equivalent.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Outlet Manager?
• How many years' experience do you have as a manager / team lead?
• How many years' experience do you have in a training & development role?
• Do you have customer service experience?
• How many years' experience do you have in a quality control (QC) role?

Restaurants & Cafes (Full Service) 101-1,000 employees

Founded in 1991, Kyochon is one of the largest Korean fried chicken restaurants in South Korea. With over 1,000 stores in Korea alone, we are now in Malaysia!

We believe in serving quality food to our customers and make 3 promises:

2. To use only natural ingredients

3. To serve only the healthiest and freshest chickens

Keeping our 3 promises have netted us many awards, including for 13 years straight as Korea's favourite chicken restaurant!

With 30 branches in the Klang Valley, Penang, Johor and Genting. We are looking for talented and committed staff to help us expand nationally across Malaysia.

Founded in 1991, Kyochon is one of the largest Korean fried chicken restaurants in South Korea. With over 1,000 stores in Korea alone, we are now in Malaysia!

We believe in serving quality food to our customers and make 3 promises:

2. To use only natural ingredients

3. To serve only the healthiest and freshest chickens

Keeping our 3 promises have netted us many awards, including for 13 years straight as Korea's favourite chicken restaurant!

With 30 branches in the Klang Valley, Penang, Johor and Genting. We are looking for talented and committed staff to help us expand nationally across Malaysia.