OUTLET MANAGER (KAJANG)

KyoChon Sdn. Bhd; Kajang; On-site; MYR 45,000 - 71,000; Full time

Job summary

KyoChon Sdn. Bhd is seeking an Outlet Manager in Malaysia to coordinate restaurant operations during shifts, manage staff, and uphold standards. You will respond to customer concerns, train teams, and ensure compliance with health and safety guidelines while supporting busy service periods.

The role emphasizes leadership, excellent communication, and a strong customer service mindset to help expand the brand across Malaysia.

Qualifications

• Working experience in a casual dining restaurant.
• Experience in overseeing outlet operations, staff training, cost control, and labor planning.
• Excellent interpersonal and communication skills.
• Strong initiative and leadership skills in managing a team.
• Strong commitment to achieving results.
• At least SPM or its equivalent.

Responsibilities

• Coordinate the entire operation of the restaurant during scheduled shifts.
• Manage and train staff, providing them with feedback.
• Respond to customer complaints and ensure uniform standards.
• Greet customers, organise table reservations, and advise on menu and drinks.
• Recruit, train and motivate staff; supervise kitchen, waiting and cleaning shifts.
• Maintain high standards of quality control, hygiene and health and safety.
• Check stock levels and order supplies; prepare cash drawers and petty cash.
• Assist in any area of the restaurant when circumstances dictate.

Skills

Interpersonal skills

Communication skills

Leadership

Team management

Initiative

Customer service

Education

SPM or equivalent

Job description

Assist in analysing and planning restaurant sales levels and profitability.

Preparing reports at the end of the shift/week, including staff control, food

control and sales.

Co-ordinating with the Headquarters on promotional events and other

marketing related events.

Front and Back of House:

Coordinating the entire operation of the restaurant during scheduled shifts.

Managing and train staff and providing them with feedback.

Responding to customer complaints.

Ensuring that all employees adhere to the company's uniform standards.

Meeting and greeting customers and organising table reservations.

Advising customers on menu and drink choice.

Recruiting, training and motivating staff.

Organising and supervising the shifts of kitchen, waiting and cleaning staff.

Maintaining high standards of quality control, hygiene, and health and safety.

Checking stock levels and ordering supplies.

Preparing cash drawers and providing petty cash as required.

Helping in any area of the restaurant when circumstances dictate.

What We Are Looking For

Working experience in a casual dining restaurant.

Experience in overseeing outlet operations, staff training, cost control, and labor planning.

Excellent interpersonal and communication skills.

Strong initiative and leadership skills in managing a team.

Strong commitment to achieving results.

At least SPM or its equivalent.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Outlet Manager?
• How many years' experience do you have as a manager / team lead?
• How many years' experience do you have in a training & development role?
• Do you have customer service experience?
• How many years' experience do you have in a quality control (QC) role?

Restaurants & Cafes (Full Service) 101-1,000 employees

Founded in 1991, Kyochon is one of the largest Korean fried chicken restaurants in South Korea. With over 1,000 stores in Korea alone, we are now in Malaysia!

We believe in serving quality food to our customers and make 3 promises:

2. To use only natural ingredients

3. To serve only the healthiest and freshest chickens

Keeping our 3 promises have netted us many awards, including for 13 years straight as Korea's favourite chicken restaurant!

With 30 branches in the Klang Valley, Penang, Johor and Genting. We are looking for talented and committed staff to help us expand nationally across Malaysia.

Founded in 1991, Kyochon is one of the largest Korean fried chicken restaurants in South Korea. With over 1,000 stores in Korea alone, we are now in Malaysia!

We believe in serving quality food to our customers and make 3 promises:

2. To use only natural ingredients

3. To serve only the healthiest and freshest chickens

Keeping our 3 promises have netted us many awards, including for 13 years straight as Korea's favourite chicken restaurant!

With 30 branches in the Klang Valley, Penang, Johor and Genting. We are looking for talented and committed staff to help us expand nationally across Malaysia.