Enable job alerts via email!

Outlet Manager (Kuching, Sarawak)

Machines Sdn Bhd

Kuching

On-site

MYR 100,000 - 150,000

Full time

8 days ago

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

Machines Sdn Bhd is looking for a dedicated Store Leader to manage operations and deliver exceptional customer service in their Apple Premium Reseller stores. The ideal candidate will have proven retail management experience, strong leadership skills, and the ability to foster a positive team environment. Join a company committed to becoming the ultimate destination for Apple products in Malaysia.

Qualifications

Proven experience in retail management or a similar role.
Strong leadership and team management skills.
Ability to handle customer complaints and resolve conflicts.

Responsibilities

Manage store operations and organize tasks for store staff.
Deliver exceptional customer service with a customer-first attitude.
Conduct staff performance appraisals to identify training needs.

Skills

Leadership

Customer Service

Conflict Resolution

Multitasking

Communication

Add expected salary to your profile for insights

Responsibilities and essential job functions include but are not limited to the following:

Uphold company culture, values and mission with integrity, honesty and knowledge.
Main and uphold all company policies and standards.
Foster an inspiring team environment with open communication and set clear team goals.
Develop and implement strategies to attract new customers and retain existing one.
Anticipate customer and store needs by continuously evaluating the environment and customer cues.
Deliver exceptional customer service with a customer first-attitude.
Manage store operations, organize and assign tasks and duties to store staff.
Monitor and provide feedback on staff performance.
Conduct staff performance appraisals to identify training needs and build career paths.
Address and resolve customer complaints, escalating issues to the District Manager as needed.
Motivate team members, recognize high performance and reward accomplishments.
Act as a manager, coach and mentor to all store staff.
Ensure all employees adhere to company policies and guidelines.
Ensure adherence to cash handing policies at all times.
Listen to team members' feedback and resolve any issues or conflicts.
Delegate tasks and set deadlines for the store team.
Monitor store security, ensuring cables and demo devices are in good condition at all times.
Maintain the cleanliness and condition of the store and backroom.
Lead by example in customer service and consistently display the right attitude.
Prioritize staff training and support all training programs rolled out by the company.
Actively engage with subordinates and all channels within the company by providing input and feedback.
Perform additional Store Leader duties as assigned by District Manager or Head of Operations.

Job Requirements

Proven experience in retail management or similar role.
Strong leadership and team management skills.
Ability to handle customer complaints and resolve conflicts.
Strong organizational amd multitasking abilities.
Familiarity with store operations and cash handling.
Good communication and interpersonal skills.
Ability to train and mentor staffs.
Basic understanding of store security and cleanliness maintenance.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following types of qualifications do you have? Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? How many years' experience do you have as a manager / team lead? Do you have customer service experience? How many years' experience do you have in a training & development role? How many years of retail management experience do you have? How many years' experience do you have as an Outlet Manager?

Retail & Consumer Products 101-1,000 employees

Machines, founded in 2006, has emerged as a prominent Apple Premium Reseller (APR) in Malaysia with a strong commitment to becoming the ultimate destination for Apple enthusiasts. With a burgeoning presence of 70 stores nationwide, we continue to expand our reach and influence in the market.

Our evolution extends beyond retail, as in 2007, we obtained the esteemed designation of an Apple Authorized Service Provider (ASP), further solidifying our dedication to the Apple ecosystem.

The Machines store concept is designed to provide a comprehensive experience for our valued customers. Our stores feature an extensive array of Apple-related accessories, alongside an impressive array of demo units, allowing customers to immerse themselves in the world of Apple technology. Moreover, we take pride in offering the most extensive selection of Apple accessories in Malaysia.

At Machines, we are driven by a passion for Apple products and a commitment to delivering the highest level of service and expertise to our customers. We remain dedicated to being the foremost choice for all things Apple in Malaysia.