Outlet Manager (D'Laksa Aeon AU2)

SEN KEE FOOD TRADING SDN. BHD.; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

SEN KEE FOOD TRADING SDN. BHD. is seeking an Outlet Manager to lead daily restaurant operations in Kuala Lumpur. You will guide the team, ensure stock availability, equipment functionality, and timely reporting while maintaining high service standards.

You will train staff, manage schedules, uphold cleanliness and safety, and drive customer satisfaction through quality food and service. The role requires proactive communication and strong leadership in a fast-paced setting.

Qualifications

• Proven experience leading restaurant/food-outlet operations.
• Ability to train and develop staff to maintain service standards.
• Strong stock, reporting, and scheduling capabilities.

Responsibilities

• Lead and guide team in daily operations.
• Ensure stock, devices, and manpower are available and functional.
• Submit daily closing reports and maintain cleanliness and safety standards.
• Achieve high customer satisfaction through food quality and service.
• Collect and act on customer feedback promptly.
• Review and approve weekly stock and sales data.
• Coordinate weekly schedules and meet deadlines with Area Manager.
• Maintain SOPs and ensure consistent operation across outlets.

Skills

Leadership

Operations management

Staff coaching/training

Stock management

Customer service

Interviewing

Scheduling

SOP adherence

Communication

Job description

-Leads and provides guidance to team members/staffs in daily operation.

-Ensure operation run smoothly which includes manpower required, availability of stock and all devices in the outlet are well functioning.

-Ensure daily closing report were submitted completely.

-Ensure customers are satisfied in terms of food quality and service.

-Get feedback from customers in regards to food quality and / or service promptly and effectively.

-Summarize and check stock order before submit in Order Group in timely manner.

-Involve in interviewing candidates when required.

-Brief employee handbook and give orientation to new staffs.

-Check weekly and daily stock & sales and ensure all information updated is correct.

-Arrange weekly schedule and submit to Area Manager according to the deadline.

-Ensure all invoices, sales report, punch card & monthly forms are arranged according to date and supplier.

-Submit attendance and amended schedule to Area Manager every month according to the deadline given.

-Maintain our high standards of cleanliness & safety.

-Assist in the planning and implementation of new procedures and to work closely with team members.

-Manage and assume responsibility for all functions of outlets and ensure that high standards of operations are consistently adhered to.

-Plans, identifies, communicates, and delegates appropriate responsibilities and practices to team members to ensure smooth flow of operations.

-Provides training and direction to the team members to ensure a smooth daily operation.

-Ensures team members adhere to company Standard Operating Procedures (SOP).

-Develops and maintains positive relationships with team members in the district by understanding and addressing individual motivation, needs and concerns.

-Any other ad hoc duties as and when required by immediate superior and Management.

1. EPF, SOCSO, EIS

Operated by Asam Laksa enthusiast, we deliver our heart and passion in each of every serving to perform on the stage of satisfaction. Hereafter, we steadily revise our dense ingredients for an incredible Asam Laksa experience. A part from that, we are often particularly consistent with our serving portion. We welcome anyone and everyone with open hand to immerse into the phenomenal real of D'laksa.

Operated by Asam Laksa enthusiast, we deliver our heart and passion in each of every serving to perform on the stage of satisfaction. Hereafter, we steadily revise our dense ingredients for an incredible Asam Laksa experience. A part from that, we are often particularly consistent with our serving portion. We welcome anyone and everyone with open hand to immerse into the phenomenal real of D'laksa.