Outlet Manager / Assistant Outlet Manager

Bayu Somerset; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

Bayu Somerset, a Malaysian fashion brand, is seeking an Outlet Manager to lead store operations, enhance customer experiences, and foster team growth. The ideal candidate will have 3-4 years of fashion retail experience, strong leadership skills, and a customer-first approach.

Qualifications

• 3-4 years experience in Fashion Retail is required.
• Strong leadership and customer management abilities.
• Good communication skills in fluent English.

Responsibilities

• Achieve and exceed sales targets while ensuring positive shopping experience.
• Maintain visually appealing displays and organized merchandise.
• Train, motivate, and develop team members.

Skills

Leadership

Customer Management

Communication

Interpersonal Skills

Job description

You'll take charge of key responsibilities, from creating eye-catching visual displays and managing store operations to fostering team growth and collaborating with mall management on impactful promotions.

With the chance to shape a thriving store culture, develop your leadership skills, and leave a lasting impression on our customers, this role is perfect for someone passionate about fashion, organization, and making a real difference in a growing retail brand.

You will be the communication bridge between HQ & your outlet staff, and you are also expected to act as the main point of contact when liaising with mall management’s marketing & leasing teams.

Job Responsibilities

Achieve and exceed sales targets while ensuring a positive shopping experience for every customer.

Cultivate a welcoming, customer-first environment.

Must ensure that staff are trained on product knowledge, customer service techniques to enhance overall shopping experiences as well as cross-selling techniques.

2. Merchandising & Store Presentation

Maintain visually appealing displays and well-organized merchandise.

Ensure that bestseller products are prominently positioned in high-traffic areas to maximize visibility and sales.

Implement promotional setups that attract customers and highlight key products.

3. Foster a positive and collaborative work atmosphere.

Oversee staff performance, ensuring alignment with company policies and standards.

Train, motivate, and develop team members to achieve both personal and store success.

Responsible for ensuring daily briefings are carried out with the outlet staff and must ensure the weekly task checklists provided by HQ are executed in a timely manner.

4. Operational Excellence

Manage inventory controls, maintain stock levels, and ensure accurate records.

Monitor and ensure that bestsellers, key products and products that are out of stock are always available by communicating closely with the HQ warehouse team to ensure replenishments are delivered to the outlet in a timely manner.

Ensure that feedback from customers regarding our products are communicated to HQ.

Address operational concerns and ensure full compliance with company policies.

Ensure that online orders to be fulfilled and shipped from the outlets are fulfilled in an accurate and timely manner.

5. Mall Partnership

Act as the primary liaison with mall management for assigned outlets, coordinating events and promotions.

Plan and execute in-store activities that align with mall-wide initiatives.

Must ensure outlet licenses and bills are paid & renewed in a timely manner.

Qualification :

Having experience as in Fashion Retail at least 3-4 years is required.

Have a strong leadership and customer management abilities

Have a good communication skills in fluent English and interpersonal skills

Customer services-oriented with in-depth knowledge of basic business management processes

Flexibility to work in shifts

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as an Outlet Manager? Which of the following languages are you fluent in? Do you have customer service experience? How would you rate your English language skills? Do you have experience in a sales role? How many years of retail management experience do you have?

Retail & Consumer Products 101-1,000 employees

Bayu Somerset is a Malaysian modest fast‑fashion brand founded in 2021. We design and produce hand drawn art‑inspired, affordable, and comfortable women’s modest wear—think modern Baju Kurung, Kebaya, Kebarung, plus coordinated sets, accessories (hats, scarves, scrunchies) and footwear.

Our mission is to empower women to express individual style confidently, blending bold patterns and timeless comfort. With inclusive sizing (XS–5XL), and a strong online + physical outlet presence.

At Bayu Somerset we pride ourselves in making modest fashion stylish, accessible and versatile.

Bayu Somerset is a Malaysian modest fast‑fashion brand founded in 2021. We design and produce hand drawn art‑inspired, affordable, and comfortable women’s modest wear—think modern Baju Kurung, Kebaya, Kebarung, plus coordinated sets, accessories (hats, scarves, scrunchies) and footwear.

Our mission is to empower women to express individual style confidently, blending bold patterns and timeless comfort. With inclusive sizing (XS–5XL), and a strong online + physical outlet presence.

At Bayu Somerset we pride ourselves in making modest fashion stylish, accessible and versatile.

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