Outlet Manager (All Day Dining) - Hyatt Centric City Centre Kuala Lumpur

Hyatt Hotels Corporation; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Hyatt Centric City Centre Kuala Lumpur is seeking an Outlet Manager to lead a dynamic team in delivering exceptional guest experiences. The role includes managing the outlet's operations, ensuring profitability, and upholding Hyatt's brand standards. Ideal candidates will have a relevant degree and at least two years of experience in a similar role, along with strong guest relations and problem-solving skills. Join us to be part of a growing family in a vibrant hotel environment.

Qualifications

• Minimum of 2 years' experience as an Outlet Manager in a hotel or large restaurant.
• Strong knowledge of guest relations and problem solving.
• Essential interpersonal skills.

Responsibilities

• Responsible for efficient running of the outlet as a profit center.
• Ensure maximum guest satisfaction within budget.
• Manage the outlet in line with corporate strategies and brand standards.

Skills

Guest relations

Problem solving

Interpersonal skills

Education

Degree, apprenticeship, or diploma in Hospitality or restaurant management

Job description

When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

The first Hyatt Centric in the capital city of Malaysia, Hyatt Centric City Centre Kuala Lumpur, is designed to reflect the city’s rich tin-mining history, with a deep appreciation of local and cultural influences. Nestled in the heart of the city and in harmony with nature, the hotel is surrounded by unique attractions and connected to authentic experiences for today’s modern and savvy travelers.

If you are a curious, like-minded explorer seeking a new career adventure that is fresh and fun, we want your energy. Join us and make Hyatt Centric City Centre Kuala Lumpur your launchpad. At Hyatt, our purpose is this: We care for people so they can be their best.

Hyatt Centric City Centre Kuala Lumpur will feature three innovative dining concepts with a trendy rooftop bar. You will be responsible for the efficient running of the department in line with Hyatt International's corporate strategies and brand standards, while meeting employee, guest, and owner expectations. The Outlet Manager is responsible for managing the assigned outlet as a successful independent profit center, ensuring maximum guest satisfaction within budget, and contributing to the financial success of the outlet.

Follow Hyatt Centric City Centre Kuala Lumpur on LinkedIn.

Qualifications

Ideally, candidates should have a relevant degree, apprenticeship, or diploma in Hospitality or restaurant management. A minimum of 2 years' experience as an Outlet Manager in a hotel (All Day Dining) or large restaurant with high standards is required. Strong knowledge of guest relations, problem solving, and interpersonal skills are essential. Due to Malaysian work permit regulations, only Malaysian citizens or Permanent Residents will be considered for this position.

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