Outlet Manager

Zuspresso; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the retail sector seeks an experienced Outlet Manager to oversee operations in Shah Alam. This role requires strong leadership, operational oversight, and the ability to drive sales and customer service excellence. Candidates must have a degree and at least 3 years of managerial retail experience, along with the capability to coach and develop team members. This challenging position offers a dynamic work environment where proactive managers can thrive.

Qualifications

• Minimum 3 years of retail experience in managerial level.
• Computer literate with good command of English and Malay.
• Confident and proactive, able to work under pressure.

Responsibilities

• Manage daily operations and guide outlet supervisors.
• Ensure compliance with operational standards and policies.
• Execute sales performance data and maximize sales opportunities.

Skills

Leadership

Coaching

Communication

Problem-Solving

Time Management

Education

Degree in any related disciplines

Job description

Report directly to the District Manager of all issues (company operational targets, and ensure the consistency of operation, product delivery, customer service, and approach) and take prompt and necessary actions

Manage daily operations such as providing support and guidance to all OSs within the locations assigned

Coach outlet supervisor to manage shifts which include daily decisions to make, schedule, plan while upholding standards, product quality, and cleanliness

Conduct the follow-up and ensure team member attendance is recorded

Ensure sufficient manpower and headcount at their respective outlets for a smooth flow of daily operation

Arrange training completely on time and follow up on the staff progress at the location.

Participate in meetings and able to supervise the outlet schedules and operations

Oversee outlets’ compliance with operational standards and company policies

Investigate, report, coach, and take necessary actions towards misconduct issues that come across under their supervision

Manage the deadline to prepare documents, reports, and update records

Supervise the highest levels of customer service. Support employees to enable them to be accountable for delivering good customer service

Execute sales performance data of respective outlets and maximize sales opportunities to ensure sales targets are met

Perform any other special projects/ tasks as assigned by superior/ management

Job Requirements:

Must possess a Degree in any related disciplines

Minimum 3 years of retail experience in managerial level

Strong leadership and coaching skills

Positive attitude and willingness to learn

Willingness to work overtime and Public Holiday if required

Excellent presentation, communication, problem-solving, interpersonal, and time-management skills

A valuable team player and able to work independently

Computer literate with good command of both written and spoken English and Malay

Confident, proactive, able to work under pressure and meet tight deadlines

Possess own transport and willing to travel