Outlet Manager

Oversee all outlets around the Klang Valley including:

• Ensuring that all service crew members perform their daily tasks and basic responsibilities; accordingly, whilst being able to backup each service crew as at when required.
• Assigning responsibilities to service crews in accordance to work requirements.
• Maintaining the speed and quality of the production and service areas.
• Controlling outlet inventories through accurate ordering and stock takes.
• Performing personnel actions such as hiring, training, scheduling, etc.
• Supervises and coordinates activities on a per shift basis, including scheduling, training, counselling, and enforcing work procedures and service standards.
• Disseminating information from briefings / meetings to team members.
• Maintains food and beverage readiness by notifying employees of service standards.
• Assists in all cash handling functions including POS system, registers, and daily reports.
• Assures outlet areas achieve the highest standards in areas of cleanliness, preparation, and service.
• Maintains safe, secure, and healthy work environment.
• Keeps equipment running by reporting any issues to the operation team at headquarters, and subsequent following up with troubleshooting breakdowns, performing preventive maintenance, and calling for repair etc.
• Observes, evaluates, and documents job performance of service crew.

How do your skills match this job?

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Outlet Manager?
• Do you have customer service experience?
• Which of the following languages are you fluent in?

Retail & Consumer Products 101-1,000 employees

Established in 2016, The Fish Bowl is Malaysia’s leading premium poke restaurant. Specializing in serving nothing but the freshest poke bowls, The Fish Bowl has launched 18 more outlets in addition to its original flagship outlet. Located in the prime areas within the Klang Valley, The Fish Bowl is on a mission to bring what’s healthy and delicious to everyone at affordable prices.

Our outlets can be seen in our website at thefishbowl.my/new-contact-us/.