Outlet Cafe Manager (Ipoh, Selangor)

Family Confectionery Sdn Bhd; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a dynamic and family-oriented bakery that prides itself on delivering exceptional customer experiences. As a leader, you'll design engaging training programs that enhance customer service skills and foster a supportive team environment. With a focus on quality assurance and operational oversight, you'll play a crucial role in maintaining high standards and introducing innovative service methods. This is a fantastic opportunity to thrive in a fun and welcoming atmosphere, where your passion for baking and customer service will shine. Become part of a close-knit family dedicated to bringing joy through delicious treats.

Benefits

Medical

Extra Incentive

Staff Training

Staff Gathering

Qualifications

• Proven experience in café or restaurant management.
• Strong knowledge of food and beverage preparation and service.

Responsibilities

• Design and conduct training sessions for staff on customer service.
• Ensure smooth daily operations and compliance with health regulations.

Skills

Customer Service Skills

Leadership Skills

Communication Skills

Inventory Management

Café Operations Knowledge

Education

Experience in Café/Restaurant Management

Job description

Job Description:

1. Dynamic Staff Training Program: Design and conduct comprehensive training sessions focusing on advanced customer service skills, detailed product knowledge, and effective communication strategies. Encourage interactive learning through workshops and role-plays.
2. Quality Assurance Initiatives: Regularly conduct service quality audits, analyze customer feedback, and hold feedback sessions to continuously refine service standards. Use these insights to update training materials and service protocols.
3. Inspiring Team Leadership: Foster a supportive and empowering work environment. Encourage team members to contribute ideas, recognize their achievements, and provide a platform for growth and development.
4. Operational Oversight: Ensure smooth daily operations, maintain high standards in service areas, and ensure compliance with health regulations. Manage resources efficiently, especially during peak hours.
5. Innovative Service Development: Keep abreast of industry trends to introduce new service methods or technologies. Collaborate with your team and other departments for fresh ideas to enhance the guest experience.
6. Effective Customer Relations Management: Develop a structured approach to handle customer feedback and complaints. Train staff in empathetic and efficient customer engagement to transform challenges into opportunities for service excellence.
7. Cross-Departmental Synergy: Coordinate with kitchen, marketing, and other relevant departments to ensure a unified approach in operations and service. Regular meetings and joint projects can help align overall goals.
8. Reporting: Prepare regular reports on sales, customer feedback, and staff performance for management review.

Qualifications:

• Proven experience in café, restaurant, or hospitality management.
• Strong knowledge of café operations, including food and beverage preparation, service, and safety standards.
• Excellent leadership and team-building skills.
• Exceptional customer service and interpersonal communication abilities.
• Familiarity with inventory management and supply chain processes.
• Ability to work under pressure in a fast-paced environment.
• Flexibility to work varied shifts, including weekends and holidays.

EPF, SOCSO, EIS

Public Holiday

Annual Promotion and Increment Opportunities

Training

Kindly contact Leon (016-4149375) to arrange for an interview.

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Your application will include the following questions:

• What's your expected monthly basic salary?
• Do you have experience with inventory management?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Café Manager?
• How many years' experience do you have as a manager / team lead?
• Do you have customer service experience?
• How many years' experience do you have in a training & development role?

Retail & Consumer Products, 51-100 employees

At Family Confectionery, we're not just a bakery; we're a family serving up delicious treats across 14 outlets in Perak. Our passion for baking shines through in every cake, dessert, and pastry we create.

We believe in creating a fun and welcoming environment for both our customers and our team members. When you join us, you become part of a close-knit family that shares a love for baking and bringing joy to others.

If you're passionate about baking and thrive in a fun and dynamic environment, we want to hear from you! Come be a part of something sweet at Family Confectionery Sdn Bhd.

At Family Confectionery, we're not just a bakery; we're a family serving up delicious treats across 14 outlets in Perak. Our passion for baking shines through in every cake, dessert, and pastry we create.

We believe in creating a fun and welcoming environment for both our customers and our team members. When you join us, you become part of a close-knit family that shares a love for baking and bringing joy to others.

If you're passionate about baking and thrive in a fun and dynamic environment, we want to hear from you! Come be a part of something sweet at Family Confectionery Sdn Bhd.

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Perks and benefits: Medical, Extra Incentive, Staff Training, Staff Gathering & more.

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