Outbound Agent (Indoor Sales)

Robert Bosch Group; Petaling Jaya; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading company in power tools is seeking a Sales Associate to manage inbound and outbound sales calls, promote products, and maintain customer relationships. This one-year leasing contract position requires a minimum diploma and one year of sales experience, ideally in the power tools sector. Candidates should possess excellent communication skills in English, Bahasa, and Mandarin, and demonstrate strong negotiation and problem-solving abilities.

Benefits

Flexible working environment

Diversity and inclusivity

Qualifications

• Minimum Diploma in any course.
• Minimum 1 year working experience in sales, added advantage in power tools.

Responsibilities

• Handle inbound & outbound sales calls and provide quotes.
• Track sales progress to ensure targets are met.
• Maintain sales call details in CRM.

Skills

Sales skills

Communication (English, Bahasa, Mandarin)

Negotiation

Customer problem solving

Data processing

Education

Diploma

Tools

Microsoft Office

SAP

Job description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. We are driving by our motto – Bosch. Invented for life! Our promise to our associates is rock-solid: We grow together, we enjoy our work, and we inspire each other. Welcome to Bosch.

Bosch has been present in Malaysia since 1923, with offices and plants in Selangor and Penang. In Malaysia, Bosch is shaping and innovating the industry in all of it’s four business sectors - Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.

The Power Tools Division belongs to the business sector Consumer Goods. It is a worldwide leading manufacturer for power tools, measuring tools and power tool accessories. We work closely with channel partners and end-users to make professionals who use power tools as part of their everyday work to create innovative products and to “Fascinate our users with affordable solutions for a better life”.

Job Description

Your contribution is something big!

• Handle inbound & outbound sales calls to deliver promotions, promote products & services, provide quotes, follow up on inquiries and resolve customer issues.
• Meeting sales targets or project deadline set by the company (monthly, quarterly, or yearly).
• Track sales progress and implement sales strategies to ensure targets are met.
• Understand and stay informed about the products and services feature and USP.
• Research potential customers and identify new leads through databases or referrals
• Manage and follow up on sales process from providing quotation to delivery
• Maintain sales call details in CRM (sales activities, customer preferences, customer requests, interaction details etc)
• Ensure sales order, delivery and payment are processed promptly and accurately
• Provide prompt customer service and build relationship with customers to maintain customer satisfaction and loyalty
• Collaborate with marketing, warehouse, logistic, admin and related departments to ensure seamless customer experience

Qualifications

What distinguishes you!

• Min Diploma in any course
• Min 1 year working experience in sales, added advantage for power tools related industry
• English, Bahasa and Mandarin verbal and written communication skills to effectively engage with customers
• Ability to influence customer decision and overcome objections
• Effectively solving customer problems and meeting their needs
• Result driven, proactive, good negotiation and relationship management skills
• Possess data processing skills (Microsoft Office & SAP)

Note: This is a leasing contract position for 1 year

Additional Information

Your future job location offers you:

• Flexible working environment
• A working environment that promotes diversity and inclusivity

Get to know more about how we work at Bosch Malaysia: LinkedIn

Make it happen: Send us your application by using the apply button!