OTC Manager Job

Arkema; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic Order to Cash (O2C) Manager to enhance processes and ensure compliance. This role involves overseeing the O2C closing process, optimizing workflows, and managing a team to deliver excellence in service levels. You will be instrumental in driving project transformations and leading continuous improvement initiatives while fostering strong relationships with key stakeholders. If you possess a solid background in finance and leadership, and are passionate about streamlining operations, this opportunity offers the chance to make a significant impact in a collaborative environment.

Qualifications

• 7-8 years in Accounts Receivable with 2-3 years in management.
• Strong in O2C processes and system migration.

Responsibilities

• Oversee O2C processes ensuring compliance with SLAs/KPIs.
• Lead continuous improvement initiatives and manage direct reports.

Skills

Order to Cash (O2C) Management

Leadership Skills

Problem-Solving Skills

Communication Skills

Negotiation Skills

Project Management

Education

Degree in Finance/Accounting

Professional Qualifications (ACCA, CPA)

Tools

SAP

Blackline

Microsoft Office

Power BI

Case Management Tools

Job description

Mission Details

• Responsible for the quality, accuracy, and timely delivery of Order to Cash (O2C) scopes in accordance with the defined SLAs/KPIs.
• Full accountability for the O2C closing process.
• Optimizing and enhancing O2C processes while driving process standardization in collaboration with other teams.
• Sharing best practices and providing support and guidance on process changes and transformation.
• Ensure O2C processes are in compliance with company policy, accounting standards, and local statutory requirements.
• Manage services to client entities against agreed service levels and operating controls, ensuring compliance with all governance requirements and adherence to company guidelines.
• Create, review, and maintain policies and procedures associated with the Order to Cash (O2C), including recommendations for process enhancements.
• Lead the design, execution, documentation, and review of current processes as per the Global SSC model. Owner of service performance scorecard according to SLAs and established KPIs.
• Manage direct reports, monitoring progress, providing feedback on performance, identifying and addressing capability issues, participating in the target setting and development planning process.
• Provide technical expertise in the required process area, effectively resolving escalations and more complex queries.
• Identify opportunities to improve efficiency and effectiveness of the team's/process area's activities and implement necessary changes.
• Manage and build relationships with key stakeholders covering the end-to-end processes.
• Interact with purchasers and the Master Data Management Team to address issues pertaining to the customer creation and modification process.
• Lead and manage continuous improvement initiatives.
• Drive project transformation, conduct UAT testing, and update findings to management.
• Assist in SSC development, such as transition, project transformation, and additional scope.
• Assume the role of O2C Expert Function, including Cash Application, Order releasing, Collection, Credit Management, and Commission related activities according to the business role defined in the Financial Target Operating Model (FTOM).

Required Profile

• Recognized degree in Finance/Accounting or relevant disciplines; or professional qualifications such as ACCA, CPA.
• Technically strong in Order to Cash (O2C) and capable of managing the end-to-end process independently.
• Experience in system migration/transformation projects.
• At least 7-8 years of working experience in Accounts Receivable functions with at least 2-3 years in a management position.
• Prior experience in SAP, case management tools, Blackline, and Microsoft Office knowledge will be a strong advantage. Experience with Power BI will be a plus.
• Experience in Shared Services Centre will be advantageous.
• Good command of English with excellent written and verbal communication skills.
• Mature with good leadership abilities, able to work independently, possess initiative, strong sense of responsibility, and a high degree of integrity.
• Pleasant personality, organized, and meticulous.
• Strong team management, negotiation, and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to interact well with all process actors in the chain.
• Ability to work under pressure.