OT-GTS Specialist (Operational Technology - Global Technology Services)

Avery Dennison; Bandar Baru Bangi; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading company in manufacturing solutions is seeking an experienced IT support professional to join their team. The role involves managing systems infrastructure, providing technical support, and promoting innovative solutions that enhance operational efficiency. Ideal candidates will have a strong technical background, proven problem-solving abilities, and readiness to travel to support operations.

Qualifications

• 6+ years of experience, preferably in manufacturing.
• Expertise in systems infrastructure support.
• Willingness to travel 20-30%.

Responsibilities

• Provide day-to-day systems support and maintain service levels.
• Advise on lifecycle management and recommend improvements.
• Conduct disaster recovery and provide critical support for incidents.

Skills

Problem-solving

Analytical skills

Communication

Education

Bachelor's or Master's degree

Job description

ABOUT YOUR ROLE

You will be responsible for supporting manufacturing-related business applications and infrastructure. As part of the BCP infrastructure team, you will propose innovative solutions and collaborate closely with site leaders and zone managers.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Providing day-to-day systems support and maintaining service levels.
• Serving as an expert in the maintenance of systems infrastructure and recovery methods for systems running MS Windows, MSSQL, VMware, LAN devices, databases, and application processes.
• Advising on lifecycle management for infrastructure and manufacturing applications and interfaces.
• Recommending new technologies and system infrastructure improvements.
• Performing system upgrades for security and problem resolution.
• Conducting disaster recovery in accordance with established procedures.
• Providing third-level support and advanced analysis.
• Estimating timeframes for problem resolution.
• Organizing or contributing to projects and prioritizing tasks for project completion.
• Adhering to IS standards, including change management protocols.
• Staying updated with corporate IT regulations (security, privacy) and applying them appropriately.
• Managing configuration and capacity of IT infrastructure.
• Maintaining infrastructure for automated and manual monitoring procedures.
• Instructing outsourced partners (e.g., TCS) as part of change management.
• Providing technical support to users and IT staff, including troubleshooting, problem resolution, and training.
• Offering emergency support for business and operations units.
• Providing critical support for P1/P2 incidents.

QUALIFICATIONS:

• Bachelor's or Master's degree.
• At least 6 years of experience, with 3 years in a manufacturing environment preferred.
• Skilled in evaluating options and generating solutions.
• Strong problem-solving and analytical skills.
• Results-oriented and dynamic problem solver.
• Excellent written and verbal communication skills.
• Ability to travel 20-30% to support operations as needed.

ADDITIONAL INFORMATION

AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER.