Organizational Change Management (SAP)

Fusion Consulting; Kampung Malaysia Tambahan; On-site; MYR 120,000 - 180,000; Full time

Job summary

Fusion Consulting in Kuala Lumpur seeks an experienced Organisational Change Management (OCM) Consultant to drive adoption of new processes, systems, and ways of working across client environments in the Life Sciences sector.

You will develop strategies, engage stakeholders, create communications and training material, and support go-live and post-implementation adoption, leveraging ADKAR/Prosci where relevant.

Qualifications

• Hands-on experience in Organisational Change Management (OCM), preferably within large-scale transformation or technology projects.
• Experience supporting SAP/S4HANA or ERP transformation projects is highly preferred.
• Knowledge of change management methodologies and best practices.

Responsibilities

• Develop and execute OCM strategies and plans for transformation and technology projects.
• Engage with project teams, stakeholders, and leadership to understand impact of changes.
• Conduct change impact assessments and readiness evaluations.
• Create stakeholder engagement and communications plans and materials.
• Coordinate training strategies, materials, and sessions for impacted users.
• Support user readiness and adoption throughout the project lifecycle.
• Identify resistance and design mitigation and engagement strategies.
• Facilitate workshops, training sessions, and stakeholder meetings.
• Track readiness, adoption, training completion, and other metrics.
• Ensure alignment of change activities with project timelines and go-live plans.

Skills

OCM experience

SAP/ERP implementation

Change management principles

Stakeholder engagement

Training & user adoption

Impact assessments

Communication & facilitation

Project coordination

Job description

Company Description

Swiss Delivery Excellence: Transforming Life Science Consulting Worldwide.

Fusion Consulting is a globally leading Business and IT boutique consultancy specialized in the Life Sciences industry, partnering with leading companies in pharma, healthcare, and animal health.

With over 450 employees and 25 offices worldwide, our mission is to revolutionize our clients' business transformation challenges and set new industry standards through innovative solutions.

Focused on S4HANA, Data & Cloud, and innovative technologies, Fusion Consulting brings unparalleled expertise and commitment to excellence to every project we undertake.

Grounded in our commitment to fast and intelligent decision-making, our client-first and open-hearted approach defines our ethos. With unwavering support and an entrepreneurial spirit, our global teamwork transcends boundaries and turns shared visions into reality.

Job Description

We are looking for an experienced Organisational Change Management (OCM) Consultant to support transformation and technology projects across various client environments. The role will focus on helping organisations and their people successfully adopt new processes, systems, and ways of working through effective change management, communication, and training strategies.

Key Responsibilities

• Develop and execute Organisational Change Management strategies and plans for transformation and technology projects.
• Work closely with project teams, business stakeholders, and leadership to understand the impact of organisational and process changes.
• Conduct change impact assessments and identify key areas requiring stakeholder engagement and support.
• Develop and execute stakeholder engagement and communication plans.
• Create communication materials, presentations, announcements, newsletters, and other change-related content.
• Develop and coordinate training strategies, plans, materials, and sessions for impacted users.
• Work with business and functional teams to ensure training content reflects new processes, systems, and ways of working.
• Support user readiness and adoption activities throughout the project lifecycle.
• Identify potential resistance to change and develop appropriate mitigation and engagement strategies.
• Facilitate workshops, training sessions, stakeholder meetings, and change-related activities.
• Track change readiness, adoption, training completion, and other relevant project metrics.
• Work closely with project managers, functional consultants, and business stakeholders to ensure change activities are aligned with overall project timelines.
• Support go-live, hypercare, and post-implementation adoption activities.
• Provide ongoing guidance and support to users during periods of significant organisational or system change.
• Prepare and maintain OCM documentation, including change plans, stakeholder maps, impact assessments, communication plans, and training materials.

Qualifications

• Hands-on experience in Organisational Change Management (OCM), preferably within large-scale transformation or technology projects.
• Experience supporting SAP or other enterprise system implementations is highly preferred.
• Strong understanding of change management principles, methodologies, and best practices.
• Experience in stakeholder engagement, communication, training, and user adoption.
• Experience conducting change impact assessments and readiness assessments.
• Strong communication, presentation, facilitation, and interpersonal skills.
• Ability to work effectively with stakeholders across different levels of an organisation.
• Strong project coordination and organisational skills.
• Ability to manage multiple activities and priorities within a project environment.
• Comfortable working with both business and IT teams.

Added Advantage

• Experience supporting SAP S/4HANA or large-scale ERP transformation projects.
• Experience in training and learning management.
• Exposure to business process transformation and organisational redesign.
• Experience with user adoption, change readiness, and stakeholder resistance management.
• Experience working in global or multi-country transformation programmes.
• Knowledge of OCM methodologies such as ADKAR, Prosci, or similar frameworks.
• Experience supporting go-live, hypercare, and post-implementation adoption.

Additional Information

At Fusion, we aspire to be one of the world's leading life sciences consulting firms, setting industry benchmarks with innovative and pioneering solutions.

At Fusion, we unite entrepreneurial minds from around the globe to develop and implement game-changing solutions that build lasting relationships with our clients.

Hiring Philosophy

We value employees who push boundaries through innovation, navigating diverse client needs in ever-evolving environments, with a commitment to continuous learning both for themselves and their colleagues.

Growth & Development

Go beyond, grow beyond, and maximize impact. Each employee shapes their own journey, and our mission is to ignite the spark of greatness while pushing the boundaries of what you are capable of. We cultivate an environment where every individual can thrive and flourish through meaningful connections, extended learning, motivation, and support to experiment with new and innovative approaches, including taking risks.

Feedback Culture

We emphasize and promote continuous, real-time feedback across all levels. We see feedback as providing individuals with the information and tools they need to develop their strengths and overcome challenges. Feedback is a gift, and inspiring individuals is our competitive advantage!

Shape you own journey - How far will you take yourself?