Order to Cash Operations Associate

The Collections Associate is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. This position will report to the Collections Supervisor.

Responsibilities

1. Reviewing open accounts for collection efforts.

2. Making outbound collection calls in a professional manner while keeping and improving customer relations.

3. Collect customer payments in accordance with payment due dates.

4. Identify issues attributing to account delinquency and discuss them with management.

5. Review and monitor assigned accounts and all applicable collection reports.

6. Attend weekly cash call with management and provide timely follow-up on client payment updates.

7. Mail correspondence to customers to encourage payment of delinquent accounts.

8. Resolve client-billing problems and rescue accounts receivable delinquency, applying good customer service in a timely manner.

Experience and Skills

1. Accounting, Finance or any business-related course with quantitative discipline (e.g. Economics, Math, Statistics).

2. 1 year working experience or related field is preferred.

3. Fresh graduates are welcome to apply. Experience in a telecommunications environment is preferred but not required.

4. Strong communication, problem solving, and analytical skills required.

5. Ability to work independently and to adapt to a fast-changing environment.

6. Proficiency in Microsoft Office including Excel, Word and Access will be an advantage.

7. Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency.

Others:

1. Written and spoken ability in Korean & English language.

2. Must be a good team player.

3. Responsibility and accuracy in the completion of received tasks.

4. Flexibility, especially in the period of month/quarter/year-end closing.

5. Reliable, proactive approach to entrusted tasks (thinking outside the box is a plus).

6. Experience with accounting systems.

7. Microsoft Office skills.