Order Support Specialist

VF Corporation; Kuala Lumpur; On-site; MYR 35,000 - 50,000; Full time

Job summary

A multinational corporation in Kuala Lumpur seeks an Order Support Specialist to ensure accurate processing of orders and maintain customer satisfaction across the APAC region. The ideal candidate has a customer-centric mindset, strong communication skills, and at least one year of relevant experience. Join a dynamic team committed to innovation and excellence.

Qualifications

• Passion for delivering exceptional service.
• Ability to effectively plan, organize, and prioritize tasks.
• Excellent verbal and written communication skills.

Responsibilities

• Accurately process customer orders and amendments.
• Monitor order fulfillment and delivery timelines.
• Manage customer returns and claims.
• Prepare commercial and customs documentation.
• Support continuous improvement of operational processes.

Skills

Customer-centric mindset

Attention to detail

Communication skills

Problem-solving skills

Proactive attitude

Education

1 year of experience in related field

Proficiency in English

Job description

About the Role

• As an Order Support Specialist , you will play a vital role in ensuring customer satisfaction and supporting the success of our brands across the APAC region. You’ll be responsible for the accurate and timely processing of orders, shipments, and returns, acting as a key liaison between our customers and internal teams.

Key Responsibilities

• Accurately process customer orders, amendments, and releases in line with system and compliance guidelines.

• Monitor order fulfillment and delivery timelines, proactively addressing any risks or opportunities and communicating with relevant stakeholders.

• Manage customer returns, claims, and defective product processes to ensure timely resolution and customer satisfaction.

• Prepare and distribute commercial and customs documentation in accordance with customer requirements and local regulations.

• Support continuous improvement by contributing to the harmonization and optimization of operational processes.

What We’re Looking For

• A customer-centric mindset with a passion for delivering exceptional service.

• Strong attention to detail and the ability to effectively plan, organize, and prioritize tasks.

• A curious and proactive attitude with a drive for continuous improvement.

• Excellent communication and problem-solving skills , with the ability to build strong partnerships and collaborate across teams.

• 1 year of experience in related field (fresh graduates are encouraged to apply!)

• Proficiency in English (spoken and written)

Why Join Us?

• You’ll be part of a dynamic, multicultural team that values innovation, collaboration, and excellence. If you're ready to make a meaningful impact and grow your career in a fast-paced environment, we’d love to hear from you.

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VF Diversity Vision StatementVF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.