Order Management Executive

Alfa Laval Mid Europe GmbH; Shah Alam; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading company in the resource management sector is seeking an experienced individual to manage order processes and support customer operations. The ideal candidate will have a background in business or supply chain and demonstrate strong communication and customer service skills. With a commitment to innovation and improvement, this position offers an opportunity to significantly impact Alfa Laval's success.

Qualifications

• Minimum 5 years’ working experience in orders management, logistics and planning.
• Ability to work independently with minimum supervision.
• Strong interaction skills with all levels and different cultures.

Responsibilities

• Execute and manage the order processes (order to cash) via ERP System.
• Communicate with customers and follow up on order acknowledgements.
• Import and export shipment handling with customs and authorities.

Skills

Communication

Customer service oriented

Ability to prioritize and multitask

Education

Diploma or Degree in Business Administration, Supply Chain or equivalent

Tools

MS applications

Job description

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Who You Are

You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige.

If the above sounds like you, this position might be just what you’re looking for!

About The Job

Responsible for providing direct support to customers in handling Standard Orders throughout the order to cash process (from customer order to Invoicing) and keep the customers updated on deliveries. Responsible for the activation of the internal processes for the order execution.

Job Description

• Execute and manage the order processes (order to cash) via ERP System.

• Place orders to internal factories and external suppliers.

• Communicate with customers and follow up on order acknowledgements.

• Managing the delivery terms/time and agreed budgets.

• Import and export shipment and shipping documents handling with custom and authorities.

• Order backlog follow up and inventory control and goods movement.

• Ensure the invoicing process (advance invoice, delivery invoice, official invoice).

• Manage claims (external supplier claims and ACT claims) and follow up.

• Innovative mindset on order process improvements.

• Liaise and working closely with third party providers.

What You Know

• Diploma or Degree in Business Administration, Supply Chain or equivalent.

• Minimum 5 years’ working experience in orders management, logistic and planning.

• Good communication skills and MS applications.

• Ability to work independently with minimum supervision and interact with all levels and different cultures.

• Customer service oriented and ability to prioritise and multitask.

What’s In It For You

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success.

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

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