Order Management Executive

BD Agriculture (Malaysia) Sdn Bhd; Klang Municipal Council; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in poultry management seeks an Order Management Executive to oversee sales orders and customer interactions. The role involves ensuring the accuracy of orders, managing CRM systems, and providing high-quality service to clients. Candidates should be self-driven, detail-oriented, and have strong communication skills.

Qualifications

• Experience in project coordination or advanced administrative duties.
• Capable of working within tight deadlines and managing multiple projects.
• Self-driven for continuous learning and development.

Responsibilities

• Manage and process sales orders in ERP system ensuring accuracy.
• Provide timely information to customers about order statuses and product availability.
• Support after sales service and claims for product issues.

Skills

Customer Orientation

Interpersonal Skills

Communication Skills

Analytical Skills

Education

Experience with high performing teams

Technical understanding for quote checking

Tools

ERP software

CRM systems

Job description

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Manage & process sales orders in ERP system. Ensure processing order is accurate in its details, pricing, product and technical specification.

Maintain precise sales order records and being able to provide order details when required.

Provide professional, timely and accurate information to incoming salesperson/ customer calls & e-mails regarding order status, product availability, and shipment details.

Be a role model in projecting, coordinating with logistic, project management, sales representatives and local entities to satisfy any administrative needs that arise to facilitate meeting customer requirements prior to shipping an order.

Work closely with Quote Analyst when realizing a “Quotation” to an Order. Also responsible for the final accuracy of “technical order” in the orders delivered. (Role is supported by Team Leaders, Engineering and Sales).

Responsible for material list accuracy, ensure up to date CAD drawing and other project documents to update customer and installation team.

Work/operate with CRM daily to ensure order statuses and customer profiles, business development activities are updated and maintained at a regular basis.

Consistently provides responsive, quality service to our customers. Actively participates in coordinating, analysing, and acting upon information (including technical information) and feedback of customer needs, pricing, products, competition, and procedures.

Produce Appointment list “Order delivery schedule” report with updates on the order status weekly to Sales Support Manager and Planner.

Proactively work with the Sales, Quote Analyst, Project Management, Business Support, Purchase, Logistic, Finance and Warehouse to provide customers with outstanding service and to meet and exceed customer's expectations.

Work closely with Engineering to make judgment and discretionary decisions to determine what product specifications, applications, and pricing are necessary for a specific project.

Adhere to BD order processes, workflows and administrative procedures.

Lead the sales operation processes and promote teamwork at all times.

Support After Sales Service, Claims division, salesman and agents for short ship, product faulty and warranty claims.

Maintain proper electronic and hard copy files as required under the guidelines of Business Support.

Must be familiar and knowledgeable to operate with “ERP software” and other operating platform at all times.

Assist Superior and Manager to provide guidance and support in purchasing functions, market information, product evaluations and code descriptions, inventory management, pricing development, and other related services. This role is a collaboration between Quotation and Purchase division.

Participate in sales meetings and sales workshop programs, as required.

Participate in product meetings, internal department meetings, Business support meetings, trainings to enhance and maintain personal and product knowledge.

Perform all additional assigned administrative duties as necessary (special project based).

Familiar and must have good knowledge about BD products at all times.

Other Function

Exercise teamwork spirit and work closely with other colleagues at all times.

Perform any other duties as assigned.

Requirements

Experience working with high performing teams.

Strong customer orientation.

Excellent interpersonal and communication skills.

Willingness to work in a demanding and rapidly changing environment that puts the customer first.

Experience in project coordinator or advanced administrative

Technical understanding of the systems for quote checking.

Capable of working within tight deadlines and multiple projects

Strong analytical skills and meticulous with an eye for details

Self-driven for progressive and continued learning and development.

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Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as an Order Management Executive? Do you have order processing experience? Do you have experience in a sales role? Do you have experience with inventory management?

Farming, Animals & Conservation 101-1,000 employees

Big Dutchman with its headquarters in Germany is the recognized global market leader in innovative technology and equipment for modern poultry management since 1938.

Across five continents and in more than 100 countries, Big Dutchman has built upon the success in housing and feeding systems for poultry production, extended the product range to include “easy-to-operate” to computer-based management systems, climate solutions and exhaust air treatment systems.

Big Dutchman with its headquarters in Germany is the recognized global market leader in innovative technology and equipment for modern poultry management since 1938.

Across five continents and in more than 100 countries, Big Dutchman has built upon the success in housing and feeding systems for poultry production, extended the product range to include “easy-to-operate” to computer-based management systems, climate solutions and exhaust air treatment systems.

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What can I earn as an Order Management Executive