Order Management Analyst (Mandarin-speaking)

Teradata Group; Kuala Lumpur; On-site; MYR 40,000 - 65,000; Full time

Job summary

A leading company in cloud analytics and data seeks an Order Management Specialist in Kuala Lumpur. This role requires a strong understanding of order-to-cash processes, ensuring accuracy across the Asia Pacific region. The ideal candidate is proficient in Mandarin and skilled in using ERP systems, focusing on customer satisfaction and operational efficiency.

Qualifications

• Proficiency in Mandarin (spoken and written) is required.
• Strong understanding of order processes.
• Experience in cross-functional collaboration.

Responsibilities

• Execute Asia Pacific orders with data accuracy.
• Provide timely support and resolve issues related to orders.
• Collaborate with Sales & Pricing teams for analysis and billing.

Skills

Order-to-cash processes

Data analysis

Proactive communication

Detail oriented

Cross-functional collaboration

Tools

ERP systems (Oracle)

Microsoft Office

SFDC

Job description

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers — and our customers’ customers — to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

What You’ll Do

• OMA will be responsible for executing Asia Pacific orders with complete data accuracy, focusing on key accounts such as Hong Kong, Taiwan, and China, as well as other countries across the region.
• Focus on customer satisfaction and operational efficiency, provides accurate, timely support to internal teams and identifies and mitigates order blocks, credit issues or system discrepancies.
• Resolving issues related to orders and invoices, identifying opportunities to improve the O2C process and efficiency and ensuring order transactions are understood and executed properly.

Who You’ll Work With

• Working closely with Sales & Pricing teams across APJ region.
• Identify all elements of a transaction for analysis, generating and managing invoices, ensuring timely and accurate billing.
• You will be reporting to Manager of the Order Management and Billing team based in Malaysia.

What Makes You a Qualified Candidate

• Strong understanding of order-to-cash processes
• Proficiency in Excel for data analysis and reporting
• Proficiency in Mandarin is required (spoken and written)
• Experience in cross-functional collaboration
• Detail oriented and process driven

What You’ll Bring

• Proficiency in ERP systems (Oracle), SFDC and Microsoft Office applications.

• Proactive communication skills and a customer-first mindset.

• Adaptability and agility to manage complex requests, shifting priorities, and system/process changes

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