Order Management Analyst

Michael Page; Kuala Lumpur; Hybrid; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated individual to join their customer service team. This role offers a unique opportunity to work in a dynamic, international environment, supporting global operations in the energy sector. You will engage with various stakeholders, ensuring high-quality service delivery and continuous improvement. With structured career development and a collaborative culture, this position is perfect for those looking to grow professionally while contributing to sustainable solutions in the energy transition. If you thrive in fast-paced settings and are passionate about customer service, this role is for you.

Benefits

Covered medical expenses

Structured career development

Collaborative culture

Dynamic international work environment

Qualifications

• 0-2 years of relevant experience in customer-focused roles.
• Lean Practitioner certification is desirable.

Responsibilities

• Serve as the primary liaison for customers and suppliers globally.
• Manage day-to-day customer service operations and inquiries.
• Proactively monitor and track the order fulfilment cycle.

Skills

Customer Service

Stakeholder Engagement

Problem Solving

Interpersonal Skills

Time Management

Communication Skills

Education

Bachelor's degree in Business

Bachelor's degree in Information Technology

Bachelor's degree in Engineering

Job description

• Work in an established and rapidly growing global industry
• Be part in a positive culture and environment

About Our Client

Our client is a globally recognised energy company with a strong and long-standing presence in Malaysia since 1964. With operations that span finance, digital technology, lubricants, and customer support, the organisation plays a vital role in advancing the energy transition and delivering sustainable solutions across the region. The company offers a professional, inclusive, and innovation-driven work environment, where employees are empowered to grow their careers through structured development opportunities, international exposure, and access to cutting-edge technology. With a strong emphasis on sustainability, safety, and continuous improvement, this is an ideal opportunity for individuals seeking to be part of a global organisation that is shaping the future of energy.

Job Description

• Serve as the primary liaison for customers, suppliers, and sales managers globally, maintaining strong relationships through timely, professional communication with key stakeholders including purchasers, chief engineers, ship captains, and logistics teams.
• Manage day-to-day customer service operations, ensuring all enquiries and orders received via phone, email, or fax are acknowledged, verified, and processed accurately within the contractual turnaround time.
• Ensure all order entries are complete, compliant, and of high quality, meeting both customer requirements and internal business standards.
• Collaborate closely with the Credit team to confirm sufficient credit availability, enabling seamless order processing.
• Proactively monitor and track the order fulfilment cycle, taking ownership to ensure timely delivery and resolving issues that may delay shipments.
• Escalate any potential delays, exceptions, or customer issues to the appropriate superior in a timely manner to prevent service disruptions.
• Accurately document and log all customer complaints and non-conformance in designated systems to support service recovery, root cause analysis, and continuous improvement initiatives.

The Successful Applicant

• Bachelor's degree or higher in Business, Information Technology, Engineering, or a related discipline.
• Lean Practitioner certification is desirable.
• 0-2 years of relevant experience, ideally within a shared services or customer-focused environment.
• Exposure to the oil and gas industry is an added advantage.
• Experience working in a shared services centre with cross-functional collaboration.
• Demonstrated ability to engage effectively with both internal and external stakeholders.
• Strong command of written and spoken English; proficiency in additional languages is a plus.
• Proven ability to prioritise tasks and manage urgent issues while maintaining focus on delivering business value.
• Comfortable working in a fast-paced, dynamic environment with competing priorities.
• Strong interpersonal, influencing, and decision-making skills to build effective working relationships.
• Customer-oriented mindset with a track record of ensuring service excellence and continuous improvement

What's on Offer

• Contract: 12 Months
• Hybrid working arrangement
• Covered medical expenses
• Opportunity to work with a globally recognised energy company with a strong presence in Malaysia
• Exposure to a dynamic, international work environment supporting global operations across multiple regions
• Structured career development and training programs to support professional growth
• Collaborative culture that values innovation, inclusively, and continuous improvement