Order Management Administrator

Gutor Electronic GmbH; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading international manufacturer is seeking an Order Management Administrator in Kuala Lumpur. The role includes managing customer service orders and working closely with various departments. Candidates should have 2-3 years of experience, strong SAP proficiency, and excellent communication skills. This position offers the opportunity to work in a dynamic and collaborative environment with a commitment to customer service.

Qualifications

• 2 - 3 years of experience in related position.
• Ability to manage multiple tasks and prioritize effectively.
• Commitment to ensuring customer satisfaction and service excellence.

Responsibilities

• Manage all Customer Service Orders from entry to completion.
• Follow up on customer requests regarding delivery times.
• Oversee invoicing management and perform general administrative tasks.

Skills

SAP proficiency

Communication skills

Collaboration skills

Task management

Job description

Order Management Administrator page is loaded

Order Management Administrator

Apply locations Malaysia - Kuala Lumpur time type Full time posted on Posted 30+ Days Ago job requisition id JR100138

Gutor is a leading international manufacturer of UPS systems for industrial applications. The company has been in business for over 75 years and has a proven track record of delivering high-quality products and services. Gutor's products are designed to meet the demanding needs of industries such as oil & gas, petrochemical, chemical, nuclear, and transportation. The company also has a global presence with over 600 employees in more than 30 countries and branches in Brazil, China, India, Malaysia, Mexico, Saudi Arabia, the United Arab Emirates, and the U.S.A to name a few.

Gutor is committed to providing its customers with the best possible support. The company has a team of experienced engineers and technicians who are available to help with any problems that may arise.

The Order Management (OM) Administrator is responsible for confirming and initiating all orders received from the Customer Service team using specified electronic tools, such as SAP. This role involves close collaboration with various departments worldwide, including Customer Service Sales, Accounting, Invoicing, Export, Procurement, Warehouse, and Project Coordination.

Job Description:

The Order Management (OM) Administrator is responsible for managing all Customer Service Orders, including Warranty Orders, from order entry to completion. This role involves close collaboration with various departments worldwide, including Customer Service Sales, Accounting, Invoicing, Export, Procurement, Warehouse, and Project Coordination.

Key Responsibilities:

Service:

• Manage all Customer Service Orders, including Warranty Orders, from order entry to completion.
• Follow up on customer requests regarding delivery times and provide customer care during and after order fulfillment.
• Create Maintenance Contracts and track invoices.
• Release invoices for Spare Parts and Services, ensuring timely revenue booking.

Component Orders:

• Handle internal component materials for production in China (CN) and Malaysia (MY).

General:

• Support OM-Administration in Malaysia (MY) and North America (NAM).

Percentage of Time Description of Essential Functions:

• 50%: Manage Spare Parts orders and monitor delivery times.
• 40%: Oversee invoicing management, including Maintenance Contracts, Spare Parts, and Service Work.
• 10%: Perform general administrative tasks.

Qualifications:

• Strong proficiency in using SAP or similar electronic order management tools.
• 2 - 3 years of experience in related position.
• Excellent communication and collaboration skills.
• Ability to manage multiple tasks and prioritize effectively.
• Commitment to ensuring customer satisfaction and service excellence.

Gutor is an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.