Order Experience Representative, I

Zebra Technologies; Simpang Ampat; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A leading company is seeking a hybrid Order Experience position where you will focus on data entry, customer inquiries, and service contracts. This role is perfect for candidates with strong attention to detail and effective communication skills. Join a collaborative team, enhancing customer satisfaction and operational efficiency.

Qualifications

• No previous work experience needed.
• Fluent in English and local language.
• Strong professional work behaviors are needed.

Responsibilities

• Enters new orders and service contract data ensuring accuracy.
• Responds to customer inquiries regarding order status and invoicing.
• Coordinates with departments to resolve issues related to orders.

Skills

Data Entry

Attention to Detail

Process Adherence

Communication

Customer Service

Education

High School or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Remote Work: Hybrid

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.

Let’s create tomorrow together.

The Order Experience (OEX) organization is responsible for all aspects of customer care related to the
quote-to-order process, including people, process, tools and customer satisfaction.
The team is responsible for the accurate entry of purchase order and/or Service Contract information
from the sales team or directly from Zebra’s customers into Zebra’s system.
They act as a subject matter expert on all matters related to the product and/or service contract
orders, responding to inquiries from management, Zebra’s sales teams and the customer.

Responsibilities:

• Learns and applies knowledge of Zebra’s systems, processes, and philosophies around management of product and/or service contract orders.
• Enters new order and/or service contract data into the system, ensuring data accuracy and process adherence.
• Meets or exceeds all departmental or individual metrics associated with performance against service level agreements
• Provides price quotes on request.
• Ensures proper recording and tracking of all assigned orders
• Responds to customer or internal inquiries regarding order status, invoices, service contract entitlements etc.
• Escalates any new or complex problems to management for assistance
• Coordinates with other internal departments to drive issue resolution regarding order status, invoicing, shipping dates, product availability, discounts, quality issues, damaged or mis-shipped
product, resolution of other issues etc.
• Adheres to OEX customer strategy, leads by example and follows our customer principles.
• Delivers a positive ordering and invoicing experience to our customers and partners.

Qualifications:

Minimum Education: High School or equivalent

Minimum Work Experience (years): None

Key Skills and Competencies:
• Strong data entry skills with attention to detail and quality.
• Strong process adherence.
• Fluent level of English (written and verbal) as well as local language as applicable.
• Beginner level skills in Microsoft business applications including Word, Excel and Outlook
• Customer service values / orientation.
• Solid professional work behaviors (attendance, teamwork, time management).
• Strong communication skills (listening, providing clear and concise information, using proper language and communication channels.

Position Specific Information:

• Travel Requirements - 0%
• Able to telework - Yes, 100%

• Personal Protective Equipment (PPE) Required - No

• Safety Sensitive Role - No

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.