Oracle Helpdesk and Learning Functional Consultant

PwC South East Asia Consulting; Kuala Lumpur; On-site; MYR 90,000 - 180,000; Full time

Job summary

PwC South East Asia Consulting's Oracle Consulting SEA team delivers Oracle HCM cloud transformation programmes across Southeast Asia, helping clients modernise Learning and HR processes and unlock value from their Oracle investments.

You will lead functional activities for Oracle HCM Learning and Help Desk, gather requirements, configure and test solutions, and coordinate workshops and sign-offs with stakeholders across the region.

Qualifications

• 3–7 years of experience in Oracle HCM Cloud, with hands-on involvement in Learning and/or Help Desk implementations or support.
• Experience with Oracle HCM modules such as: Oracle HCM Learning, Oracle HCM Help Desk, Core HR, Journeys.

Responsibilities

• Lead functional activities for Oracle HCM Learning and Oracle HCM Help Desk implementations, enhancements, and support engagements.
• Gather business requirements, conduct fit-gap analysis, and translate client needs into practical Oracle HCM solution designs.
• Configure, test, and support Oracle HCM Learning and Help Desk module functionality in line with business processes and project requirements.
• Manage workshops, demonstrations, user acceptance testing, issue resolution, and stakeholder sign-offs.

Skills

Oracle HCM Cloud

Requirements gathering

Stakeholder management

Tools

Oracle HCM Learning

Job description

You’ll be joining our Oracle Consulting SEA team, a regional practice delivering Oracle Cloud transformation programmes across Southeast Asia.

As a Certified Oracle Cloud partner, we help clients modernise Finance, HR, Supply Chain and Tax functions, unlock greater value from their Oracle investments, and successfully deliver complex cloud transformation initiatives.

Beyond local projects, our consultants have opportunities to collaborate across borders, work with regional clients, and gain exposure to complex transformation initiatives spanning multiple industries throughout Southeast Asia.

You’ll be joining a market-leading practice recognised by industry analysts such as Gartner and IDC MarketScape for its Oracle capabilities. Together, we help clients transform the way they operate, innovate and grow in an increasingly digital world.

Responsibilities

• Lead functional activities for Oracle HCM Learning and Oracle HCM Help Desk implementations, enhancements, and support engagements.
• Gather business requirements, conduct fit-gap analysis, and translate client needs into practical Oracle HCM solution designs.
• Configure, test, and support Oracle HCM Learning and Help Desk module functionality in line with business processes and project requirements.
• Manage workshops, demonstrations, user acceptance testing, issue resolution, and stakeholder sign-offs across the project lifecycle.
• Develop functional documentation, training materials, knowledge articles, and transition support materials for business users and support teams.
• Provide guidance to junior consultants, coordinate with technical and integration teams, and contribute to continuous improvement of Oracle HCM delivery practices.

Essential Skills and Experience

• 3–7 years of experience in Oracle HCM Cloud, with hands‑on involvement in Oracle HCM Learning and/or Oracle HCM Help Desk implementation, enhancement, or support projects.
• Experience with Oracle HCM modules such as: Oracle HCM Learning, Oracle HCM Help Desk, Core HR, Journeys, and related employee experience capabilities.
• Experience supporting at least one Oracle HCM Cloud implementation, enhancement, rollout, or managed services engagement.
• Experience gathering business requirements, facilitating workshops, documenting business processes, and supporting fit-gap analysis for HR, Learning, or HR Help Desk processes.
• Hands‑on experience in configuration support, system testing, user acceptance testing, defect management, issue resolution, and production support.
• Knowledge of Oracle HCM data structures, HDL/HSDL concepts, reporting, integrations, and security principles is preferred.
• Strong analytical, problem‑solving, stakeholder management, and communication skills.
• Ability to work independently, manage workstreams, and engage effectively with HR, IT, business users, and client stakeholders.

Good understanding of:

• Learning catalogue, courses, specializations, communities, assignments, enrollments, and learning administration processes.
• Help Desk request management, service categories, queues, routing, service agents, knowledge base, and employee case resolution processes.
• Role‑based access, security, approvals, notifications, workflow configuration, and reporting considerations within Oracle HCM.
• Employee self‑service, manager self‑service, HR service delivery, and end‑user adoption considerations.
• Integration touchpoints with other Oracle HCM modules and downstream enterprise systems.

Experience creating:

• Test scripts and test scenarios.
• Process documentation and standard operating procedures.
• User guides, quick reference guides, and training materials.
• Functional design documents and configuration workbooks.
• Knowledge articles, support handover materials, and change impact documentation.