Operations Supervisor for Hospitality industry – French speaker

Teleperformance Portugal; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player in customer support is seeking an Operations Supervisor for the hospitality sector. In this dynamic role, you'll lead a high-performing team, fostering a culture of excellence and motivation. Your leadership will be crucial in guiding team members to meet their goals while ensuring compliance with corporate policies. This position offers an exciting opportunity to make a significant impact in a fast-paced environment, where your skills in coaching and development will shine. Join a multicultural team that values innovation and commitment to service excellence.

Qualifications

• Fluency in French and English is mandatory for this role.
• Experience in hospitality and customer service is preferred.

Responsibilities

• Lead and motivate a team to exceed performance goals.
• Ensure compliance with company policies and procedures.
• Drive continuous improvement initiatives within the team.

Skills

Fluency in French

Fluency in English

Team Leadership

Customer Service

Initiative

Education

Higher Education Degree

Job description

Operations Supervisor for Hospitality industry – French speaker

As a Supervisor, you’ll be the driving force behind a high-performing team, leading them to hit (and exceed!) their goals. Whether it’s quality, customer satisfaction, or key performance metrics, you’ll be there to guide, coach, and support your team every step of the way.

Your job is all about motivating and empowering your team, helping them grow, improve, and adapt to changes while making sure we’re always meeting our internal objectives.

If you love developing people and making a real impact, this is the role for you!

What you'll do

• Act with initiative, make things happen and accept responsibility for the results;
• Provide the team a clear sense of direction, ensuring the knowledge of each team member in order to develop the feeling of “Care” to achieve excellent results in motivation, inspiration, attendance and engagement;
• Support, motivate and “enthusiastically” communicate the company’s culture and values, develop and coach each CSR to continually meet and exceed their quality and productivity targets;
• Measure and improve the productivity of the team;
• Team’s assessment: commitment, punctuality, attendance, initiative, capacity to achieve the proposed objectives, relationship with colleagues, etc. and team member’s performance evaluation (Biannual);
• Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions);
• Ensure all TP processes, procedures and policies are fulfilled, including but not limited to GDPR – General Data Protection Regulation, GECSP – Global Essential Compliance, Information Security Policies, HR, etc.;
• Communicate to the leadership any known infractions of these Corporate Policies and procedures immediately;
• May perform other duties as requested not specifically addressed in this document.

What you'll need

• Higher Education Degree (preferential);
• Fluency in French & English (mandatory);
• Hospitality experience (preferential);
• Customer Service Support experience (preferential).

Teleperformance Portugal

TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!

With more than 14,000 employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.

TP Portugal continues to grow. Join our team and find your place at TP!

Apply now

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