Operations Supervisor

American President Lines; Penang; On-site; MYR 126,000 - 212,000; Full time

Job summary

A leading global logistics company seeks an Operations Supervisor based in Penang. This role involves guiding team efforts, monitoring performance metrics, and providing operational insights to enhance supplier and carrier compliance. Join a dynamic environment that encourages personal growth and innovation.

Qualifications

• Experience in logistics or operations management.
• Familiarity with KPIs and performance monitoring.
• Strong communication and team collaboration skills.

Responsibilities

• Guide team members in resolving operational issues.
• Monitor and analyze carrier compliance and performance.
• Support onboarding of suppliers for SOP compliance.

Skills

Problem-Solving

Team Leadership

Analytical Skills

Data Analysis

Education

Bachelor's Degree in Logistics, Supply Chain Management, or related field

Job description

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563029

Penang, MY

Operations Supervisor

CEVA Logistics provides global supply chain solutions to connect people, products, and providers worldwide. Present in over 170 countries with more than 110,000 employees across 1,500+ sites, we are proud to be a Top 5 global 3PL.

We believe our employees are key to our success. We aim to engage and empower our diverse, global team to co-create value with our customers through contract logistics and transportation services (air, ocean, ground, finished vehicle). CEVA Logistics offers a dynamic work environment that fosters personal growth, innovation, and continuous improvement.

Dare to Grow! Join CEVA Logistics and be part of a team that values imagination, learning, and excellence. Help us shape the future of global logistics. As we grow rapidly, will you “Dare to Grow” with us?

Day-to-Day Operations:

• Guide team members in resolving operational issues; act as initial escalation point
• Identify root causes, define, and implement corrective actions to prevent/address issues
• Monitor and analyze carrier and supplier compliance and performance using dashboards and reports; follow up with stakeholders
• Attend customer meetings on operational topics; contribute to team meetings, reviews, and quarterly business reviews
• Support onboarding of suppliers to ensure SOP compliance
• Monitor KPIs, identify continuous improvement opportunities, and discuss suggestions with Operations Management
• Contribute to process or policy improvements in collaboration with other functions
• Manage tasks assigned by Operations Managers
• Manage General Motors SSCP (Supplier Shipment Confirmation Portal)
• Assist in billing, KPI reporting, and review preparations
• Manage internal forwarder bookings
• Support data collection and analysis for stakeholders
• Ensure quality metrics such as on-time performance, data accuracy, and invoicing timeliness
• Support internal and external optimization projects
• Perform additional tasks as assigned

CEVA Logistics is an equal opportunity employer and affirmative action employer. All qualified applicants will receive consideration regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other characteristics.