Operations Specialist (Scheduler)

ManpowerGroup Malaysia; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking an Operations Specialist to oversee daily operations, ensuring smooth execution and adherence to standards. This role involves creating job flows using Control-M, monitoring batch job execution, and generating reports. The ideal candidate will have a strong background in scheduling software, particularly Control-M, and possess excellent problem-solving and communication skills. Join a dynamic team where your contributions will enhance operational efficiency and support critical functions across applications. If you thrive in a fast-paced environment and are ready to tackle challenges head-on, this opportunity is perfect for you.

Qualifications

• 1-3 years of experience in Data Center Operations.
• Strong knowledge of Control-M and job scheduling.

Responsibilities

• Ensure smooth execution of daily operations and adherence to standards.
• Create and monitor batch jobs across multiple applications.

Skills

Job flow scheduling

Control-M

Incident identification

Problem-solving

Communication Skills

Teamwork

Multi-tasking

Education

GCE ‘O’ Level

Diploma in IT

ITIL Foundation Level Certification

Tools

Microsoft Office Applications

Control-M scheduling software

UNIX

Scripting

Job description

Operations Specialist (Scheduler)

POSITION SUMMARY

Perform daily operations role and responsible for the day-to-day smooth execution and continuous operations. Ensure standards and procedures are strictly adhered to.

KEY RESPONSIBILITIES AND RESULTS

Key Results Areas:

• Experience in job flow schedule scenarios in BMC Control-M
• Able to create job flows using Control-M Workspace
• Worked with Control-M scheduler
• Plan, develop, integrate, and automate application and operating system tasks through an automated batch scheduler (e.g. BMC Control-M) with focus on efficiency and automation.
• Responsible for creating reference architectures, best practices and procedures and will setup, monitor and schedule batch jobs across multiple applications and operating systems.
• Working on request based on the service request (SR) or change request (CR) from Singtel customer/stakeholder or SA.
• Control-M batch job execution and monitoring.
• Batch output & event handling
• Prompt incident identification, escalation & reporting
• Backup operations
• Generate daily/weekly/monthly/yearly/ad-hoc reports when required
• Adhere to all operational & physical security procedures
• Provide operational support during DR Exercises
• Maintain records required to work towards acceptable audit rating
• Any other operational related duties as assigned
• Perform callouts and escalation as per the work instructions and/or when the situation requires it by communicating the appropriate information effectively to the relevant support and/or customer.

Key Performance Indicators:

• Completion of all assigned tasks within schedule and resources with accuracy.
• Conformity of documentation in accordance to QMS and Work Instructions requirements.

Category Essential for this role

Good to have

• GCE ‘O’ Level
• Diploma in IT (recognized IT training schools)
• ITIL Foundation Level Certification
• Work Experience 1-3 year DC Operations > 3 years DC Operations

Technical / Professional Skills

• Microsoft Office Applications
• Control-M scheduling software
• UNIX
• Scripting
• Wintel / MCITP

Non-Technical / Soft Skills

• Work as a team or individually
• Work on business hours
• Able to support during odd hours when required.
• Ability to multi-task and work under pressure
• Positive attitude
• Good Communication Skills (both verbal & written)
• Analytical with good problem-solving skills
• Well organized
• Self-motivated
• Proactive and able to act on own initiative
• Strong analytical and organization skills
• Demonstrated problem solving