Operations Response Specialist

foodpanda hk; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

foodpanda is seeking dedicated Operational Staff to support its Control Center 24/7. The role involves monitoring systems, ensuring tasks are completed accurately, and collaborating with team members. Candidates should possess a B2 level of English proficiency and strong attention to detail, making this a great opportunity for those looking to grow in a dynamic environment.

Qualifications

• B2 level of English required for communication.
• Exceptional attention to detail and concentration are crucial.
• Previous experience in a control center is a plus.

Responsibilities

• Monitor systems and processes to ensure error-free task completion.
• Follow procedures precisely to ensure operational success.
• Collaborate with team members for effective task completion.

Skills

Attention to detail

Communication

Teamwork

Tools

MS Office

Google Docs

Job description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Key Responsibilities:

• Perform manual tasks and operations in the Control Center with accuracy and attention to detail.
• Monitor systems and processes, ensuring tasks are completed without errors.
• Follow step-by-step instructions and procedures precisely to ensure operational success.
• Identify and raise any issues or concerns promptly, communicating them to the appropriate team members.
• Collaborate with team members to ensure all tasks are completed effectively and efficiently.
• Understand and follow explanations of processes to apply them accurately.
• Take on additional tasks as required, depending on workload and team needs.
• Work flexible shifts to ensure seamless 24/7 coverage.
  
  

Qualifications

• B2 level of English (written and spoken) required, with the ability to understand and communicate processes effectively.
• Exceptional attention to detail and a high level of concentration.
• Proficient in MS Office and Google Docs (G-docs).
• Ability to follow instructions and procedures accurately.
• Willingness to raise concerns or ask questions when necessary.
• Good communication skills and ability to work in a team environment.
• Previous experience in a control center or similar environment is a plus but not required.