Operations & People Analytics Internship

HSBC

Kuala Lumpur

On-site

MYR 17,000 - 28,000

Full time

5 days ago

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Job summary

Jora Malaysia offers a real-life internship with two focus areas: improving customer experience through detractor insights and strengthening new hire retention through better onboarding and engagement. You’ll work with Operations and HR partners across these areas, gaining practical experience.

Open to students in Business Analytics, Data Science, HRM, Psychology, Business Admin or Communications, final or penultimate year, graduating in 2027, Malaysia work rights, and full-time availability

Qualifications

Actively enrolled in an undergraduate or postgraduate programme in one of the listed fields.
Final or penultimate year of studies, expected graduation in 2027.
GPA at least 4.0/5.0 or 3.2/4.0 or 2nd class upper (or equivalent).
Right to work in Malaysia without sponsorship.

Responsibilities

Help build simple reporting to track detractor trends and support follow-up actions with Operations teams.
Support interviews/surveys with recent hires and leavers to gather qualitative insight.
Help draft practical materials to improve onboarding and engagement.
Prepare summaries and slides for internal discussions.
Learn how operational and people metrics connect to service quality and customer experience.