Operations Manager, Trading Operations

Why join us?

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. The position lies within the Debt Securities for Clearing and Settlement in Market Operations. The job holder is responsible for supporting Clearing & Settlement activities in performing affirming, chasing, amending, and escalating until the settlement of the trade.

This role's primary objective is driving operational excellence across our business globally. Achieving this through consolidation, simplification, and continuous improvement of the process, as well as managing operational, location, and processing risk.

Ensure compliance with internal guidelines and external regulations, which are constantly reviewed and enhanced to continually improve the support functions offered to the operational processes and the business.

The key functions of the role include:

• Oversee a team supporting the Global Banking and Markets transactions.
• Understand the process functions and objectives irrespective of Business Areas to effectively manage and improve the respective processes.
• Provide leadership and customer service to all, both top and lower Management, consistent with Group and company policies and standards.
• Provide support for any ad-hoc project to the Head of Operations and Operation teams for any task involving collation, analysis, forecasting, and budgeting relating to Operational data.

The Opportunity:

• Continuously provide high-quality processing service to achieve maximum client satisfaction within the specified timeline and requirements. Responsible for relationship building and resolving all inquiries in a professional manner (where applicable).
• Ensure trade settlement is executed timely. Provide support in a subset of processing functions including documentation, trade affirmation, projects, and Reporting. Assist in managing Operational Risk and Control within the process and the business through query handling and escalation.
• Role includes managing a team and/or multiple teams responsible for the successful settlement of Fixed Income transactions.

What you’ll do:

General Responsibilities:

• Act as team leader, process specialist, and reference point for the team.
• Monitor day-to-day operations to ensure settlement instructions to clearing agents of US Fedwire/ domestic, Euroclear, and other domestic markets are sent and authorized as soon as possible, trades are settled on time, and all potential fails or failed trades are followed up promptly.
• Provide support to the business with regards to new business, products, and client requests.
• Perform and process the realign inventory on a timely and accurate basis.
• Liaise with Front Office, Overseas Office, local brokers, clearing agents, and clients in resolving settlement problems.
• Ensure the provision of a high-quality and accessible service to the business, and both internal/external clients.
• Act as a first point of escalation for operational issues within the team and be able to communicate, address, and resolve issues with the relevant areas in a timely manner.
• Ensure the escalation of all problems/risk issues within their area to the respective stakeholders and the appropriate levels of management.
• Drive innovation and change within their respective teams and inculcate a positive environment where team members feel encouraged to contribute and drive improvements within the process.
• Lead any team, departmental, and centre initiatives aimed at improving work-life balance.
• Promote partnership with the team manager, build a robust succession within the team, and limit risks of key person dependencies.

Operational, Controls & Reporting:

• Work towards improving process Key Risk Indicators, Key Performance Indicators, and bright lines through the efficient use of tactical and strategic solutions.
• Ensure that all operational controls are observed and where the opportunity exists, improved to reduce overall risk exposure within the process.
• Review the daily control reports to ensure that all failed settlements are followed up promptly.
• Ensure that all reporting requirements applicable to their role are completed in a timely manner and to a high standard.
• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Implement and ensure adherence to the Group Privacy, Control, and Compliance Policies, applicable to their role.
• Adhere to the group requirement that each employee is aware of the Operational Risk scenarios associated with their role and to ensure that all actions during their employment with HSBC take account of the likelihood of operational risk occurring.
• Understand and ensure compliance with all relevant internal and external governance, regulations, and procedures that apply to the process and business.