Operations Manager | Thai F&B

Tap Growth ai; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A new Thai Cuisine restaurant in Kuala Lumpur is seeking an experienced Operations Manager to lead the team and ensure high standards and operational efficiency. This role demands strong leadership and communication skills with a focus on customer service. The ideal candidate has extensive restaurant management experience, preferably in Thai or Chinese cuisine, and the ability to drive sales while maintaining quality. Competitive remuneration of MYR 8,000 - MYR 10,000 is offered.

Qualifications

• Minimum 5–10 years of experience in restaurant/food & beverage management.
• Strong background in structured, SOP-driven operations.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee day-to-day restaurant operations adhering to brand standards.
• Manage recruitment, training, and operational readiness.
• Control inventory and procurement to ensure efficiency.
• Handle customer feedback and resolve issues professionally.

Skills

Restaurant management experience

Leadership skills

Communication skills

Customer service orientation

Job description

Overview

Job Overview We are seeking an experienced and highly driven Operations Manager to lead the operations of a new & young Thai Cuisine restaurant brand, which is launching its first outlet in Kuala Lumpur. This role requires a proven leader with strong operational expertise, people management skills, and the ability to deliver an exceptional guest experience in a high-volume and fast-paced environment.

Responsibilities

• Support all pre-opening preparations (recruitment, training, SOP setup, operational readiness)
• Oversee day-to-day restaurant operations with 100% adherence to SOPs and brand standards.
• Lead, train, and motivate a team to maintain high service and food quality standards.
• Train, coach, and discipline staff to deliver a systematic service culture.
• Manage manpower planning and rostering.
• Control inventory, procurement, and food cost to ensure operational efficiency.
• Drive sales and profitability through effective cost control, manpower planning, and inventory management.
• Ensure compliance with health, safety, and hygiene regulations.
• Handle customer feedback and resolve issues professionally to uphold the restaurant’s reputation.
• Prepare and review operational reports, budgets, and forecasts.
• Resolve operational issues and manage customer escalations effectively.

Key Requirements

• Minimum 5–10 years of restaurant/food & beverage management experience, preferably in Thai or Chinese Cuisine Restaurants.
• Strong background in structured, SOP-driven F&B operations.
• Strong leadership skills with a track record of building and managing high-performing teams.
• Excellent communication and interpersonal skills.
• Pre-opening or new outlet launch experience highly preferred.
• Proven ability to manage P&L, control costs, and achieve financial targets.
• Hands-on, detail-oriented, and highly adaptable in a dynamic environment.
• Strong customer service orientation with the ability to create memorable dining experiences.
• Flexible to work late shifts on weekends, evenings, and public holidays as required.

Remuneration

• MYR 8,000 - MYR 10,000

Consultant In-charge

• Kah Wai | 012 233 3162 | [e-mail]