Operations Manager / Senior Operations Manager (F&B Chain)

Private Advertiser; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading F&B chain is seeking an Operations Manager to oversee store operations across Malaysia. The successful candidate will optimize sales and profits, ensure high-quality standards, and effectively manage and develop a team. This role requires leadership, analytical skills, and dedication to customer service, with a requirement to attend to operations during odd shifts.

Qualifications

• Proven experience as an operations manager in the F&B sector.
• Ability to analyze sales trends and develop action plans.
• Experience in training and developing staff.

Responsibilities

• Ensure execution of operational standards to optimize returns.
• Analyze controllable costs and sales for financial tracking.
• Drive sales and set outlet sales targets.

Skills

Leadership

Communication

Customer Service

Sales Management

Job description

Operations Manager / Senior Operations Manager (F&B Chain)

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Ensure execution of operating standards that optimize returns on assets, increase sales, and improve profits.

Analyze and report weekly on controllable costs, sales, and profits to ensure accurate and timely financial tracking.

Develop and recommend operating plans, training budgets, and ensure adherence to budgetary guidelines.

Possess the ability and competency in new store openings.

Follow crisis management systems to maintain efficient operations.

Maintain good public relations to enhance and preserve the company's image.

Available to attend to operations during odd shifts, weekends, and public holidays if required. Travel within Malaysia for store visits and activities will be necessary.

Set outlet sales targets, drive sales, and ensure targets are achieved.

Evaluate sales trends and implement action plans to close sales gaps and manage expenditures.

Provide input to the Outlet Manager on local programs to maximize the impact of Local Store Marketing.

People

With the approval of the Chief Operating Officer & HR Manager, take appropriate employment actions to ensure management quality and proper staffing levels.

Lead the team to create, develop, and update procedures, systems, and the operational manual.

Coach, counsel, and develop Outlet Managers to meet company standards and personal development plans.

Ensure successful completion of training phases for all restaurant personnel related to their development and job competency.

Use effective communication processes to ensure staff are aware of expectations and performance standards.

Ensure compliance with government regulations by all management staff.

Customer

Maintain high-quality standards of Q.S.C. and Food Safety, emphasizing customer service while adhering to health, safety, and company procedures.

Ensure Store Managers resolve customer complaints promptly and properly.

Achieve targeted KPIs across all stores.

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Your application will include the following questions:

• What is your expected monthly basic salary?
• How many years of experience do you have as an operations manager?
• What notice period are you required to give your current employer?

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