Operations Manager - Retail

Gulf Marketing Group (GMG Group); Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Gulf Marketing Group (GMG Group) is seeking an experienced Operations Manager for its retail stores in Malaysia. The role involves overseeing daily operations, driving sales performance, and improving customer experience. The ideal candidate should possess strong leadership and strategic skills within the retail sector, specifically in fashion.

Qualifications

• Minimum 5 years of experience in retail operations, preferably in fashion.
• Excellent command of English & Bahasa Melayu, both written and spoken.

Responsibilities

• Oversee daily retail operations for efficiency and profitability.
• Drive sales performance and achieve sales targets.
• Recruit, train, and mentor store management teams.

Skills

Leadership

Problem-solving

Decision-making

Sales-oriented

Communication

Analytical skills

Education

Degree in Sales, Marketing, Business Administration, or related field

Job description

Who we are:

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Timberland, Vans and The North Face.

We are seeking an experienced and dynamic Operations Manager – Retail to oversee our retail store operations. This role is responsible for ensuring operational efficiency, driving sales performance, and delivering exceptional customer experience. The ideal candidate will demonstrate strong leadership, strategic thinking, and a hands-on approach to managing retail operations.

Responsibilities:

• Oversee daily retail operations to ensure efficiency and profitability across all stores in Malaysia.
• Drive sales performance and ensure achievement of sales targets.
• Plan and implement marketing and promotional activities to boost customer engagement and revenue.
• Develop and improve operational processes, systems, and SOPs for optimal performance.
• Lead and support Retail and Store Managers in achieving business objectives.
• Recruit, train, and mentor store management teams to uphold service and operational standards.
• Monitor staff productivity and ensure exceptional customer service.
• Conduct regular store audits for compliance with SOPs and quality standards.
• Manage inventory, pricing, and merchandise availability to optimize sales.
• Address customer complaints promptly to maintain a positive shopping experience.
• Ensure compliance with legal, safety, and regulatory requirements across all stores.
• Oversee store expansion projects and outsourced services to maintain operational excellence.

Requirements:

• Degree in Sales, Marketing, Business Administration, or a related field.
• Minimum 5 years of experience in retail operations, preferably within the fashion industry.
• Strong leadership, problem-solving, and decision-making skills.
• Sales-oriented with a strong understanding of customer service excellence.
• Ability to work shifts, weekends, and public holidays if required. Also, open to travel within Malaysia for store visits and other store-based activities as required.
• Excellent command of English & Bahasa Melayu (both written and spoken).
• Strong analytical, organizational, and communication skills.
• Ability to work collaboratively across multiple departments.
• Self-motivated, adaptable, and results driven.