Operations Manager (Labuan)

GAC Group; Labuan; On-site; MYR 48,000 - 72,000; Full time

Job summary

An established industry player is seeking a skilled Freight Forwarding Manager to oversee import and export operations. In this role, you will coordinate shipments, manage customer relationships, and lead a team to ensure exceptional service delivery. Your expertise in freight arrangements, customs clearance, and documentation will be crucial in maintaining operational efficiency. This position offers the chance to work in a dynamic environment where your leadership and problem-solving skills can shine. If you're ready to take on a challenging role that makes a significant impact, this opportunity is for you.

Qualifications

• 5+ years of experience in freight forwarding/shipping with managerial experience.
• Strong understanding of Sea & Air freight arrangements and customs clearance.

Responsibilities

• Coordinate import & export shipments and manage customer inquiries.
• Prepare quotations, check documentation, and maintain client relationships.

Skills

Freight Forwarding

Customer Service

Leadership

Communication Skills

Problem Solving

Multi-tasking

Education

Graduate/Professional Certificate

Job description

Job Description

Work Location: Labuan (East Malaysia)

Job Responsibilities

• Experience in coordinating with shipping lines, freight forwarders, customs brokers, and hauliers in import & export shipment arrangements and deliveries.
• Manage the overall FCL/LCL/Conventional import & export shipments by sea, land, and air.
• Handle customer enquiries, resolve issues, and address complaints.
• Coordinate with customers and overseas agents to monitor shipment status and provide timely updates.
• Prepare quotations for customers/agents in a timely manner with sufficient details and follow up.
• Ensure all documentation and billing are checked, compiled, and stored.
• Input cost and sales data into the system in a timely manner.
• Demonstrate good leadership to work closely with and train the team to achieve overall customer satisfaction.
• Build and maintain excellent relationships with clients.
• Attend and assist with indoor meetings with customers as needed.
• Prepare reports with sales and volume data.
• Perform any other additional tasks assigned by superiors and management.

Job Requirements

• Understanding of Sea & Air freight FCL & LCL arrangements, documentation (SI to carriers, & Shipping Pre-Alerts), customs clearance, and transportation.
• Good knowledge of and familiarity with Incoterms, import/export, and customs-related matters.
• At least 5 years of working experience in freight forwarding/shipping.
• Experience in a managerial or supervisory role.
• Experience in handling hauliers and dealing with shipping lines.
• Able to multi-task, hands-on, and prioritize jobs.
• Excellent interpersonal, verbal, and written communication skills.
• Able to work independently, be a team player, multi-task, be self-motivated, work under pressure, and make quick decisions to solve problems.
• Fluent in English and Bahasa Malaysia.
• Candidate must possess at least a Graduate/Professional Certificate.